Senior Technical Program Manager

This is a fully remote position, open to applicants in Colorado, +2 more states.

📋 Description

• Oversee the planning, execution, and successful delivery of high-impact engineering initiatives.

• Enhance the reliability of our cloud platform and services.

• Collaborate with SRE and DevOps teams to pinpoint technical inefficiencies.

• Design and implement scalable automation solutions within ITSM platforms to minimize manual workload.

• Leverage Splunk for in-depth analysis of failure patterns, capacity trends, and delivery efficiency.

• Navigate a complex global operational landscape.

• Act as a Lead or Co-owning TPM, ensuring the maintenance of high-integrity project documentation.

⛳️ Requirements

• Bachelor’s Degree.

• Over 8 years of proven experience in technical program or product management.

• Strong emphasis on IT/TechOps, SRE, or cloud platforms.

• Experience with ITSM platforms such as JIRA and ServiceNow.

• Familiarity with query languages (SPL, JQL) and scripting/automation tools (Python, Groovy, GitLab, or similar).

• Solid understanding of project management methodologies (Agile, Waterfall, DevOps, DevSecOps, SDLC).

• Advanced capability to establish success metrics, interpret complex dashboards, and draw technical conclusions.

• Exceptional verbal and written communication skills for translating technical data into executive-friendly summaries.

🏝️ Benefits

• Medical, dental, and vision insurance.

• A 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short and long-term disability coverage.

• Basic life insurance.

• Paid time off, including holidays, personal wellness days, and vacation time.

• Optional paid days for volunteering.

• Grants of Cisco restricted stock units.