Senior Technical Product Manager – Identity Platform

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of a specific segment of GoDaddy’s identity platform, enhancing customer access and account protection.

• Collaborate with product leadership to refine strategies, establish priorities, define milestones, and make decisions regarding sequencing and trade-offs.

• Create requirements, user stories, and prototypes.

• Oversee the delivery process from planning to launch while coordinating efforts across various teams and dependencies.

• Leverage customer research, behavioral data, and experiments to validate assumptions.

• Establish success metrics and guidelines for conversion, sign-in success, account recovery, security, and reliability.

• Partner with product teams to develop reusable identity capabilities, APIs, and integrations.

• Assess AI opportunities in areas such as account recovery, fraud detection, and customer support.

• Collaborate with security, risk, and privacy teams to address emerging threats, including AI-driven abuse and social engineering.

• Keep stakeholders updated on priorities, trade-offs, progress, and outcomes.

⛳️ Requirements

• Over 6 years of experience in product management, particularly with technical or platform products.

• Proven history of managing a product area's roadmap and achieving measurable customer and business results.

• Familiarity with prioritization, experimentation, launch, and optimization processes.

• Strong technical understanding of APIs, integrations, architectural trade-offs, and reliability.

• Ability to analyze data, exercise sound judgment, and make informed decisions amid uncertainty.

• Knowledge of AI/ML capabilities and their limitations.

• Proficiency in evaluating AI use cases based on quality, latency, cost, privacy, and safety.

• Capability to influence cross-functional teams without direct authority.

• Excellent communication skills with a clear understanding of customer needs.

• Experience in identity, authentication, account recovery, fraud prevention, or account security.

• Familiarity with OAuth 2.0, OpenID Connect, WebAuthn/passkeys, and multi-factor authentication (MFA).

• Experience implementing AI-driven capabilities, including quality benchmarks, monitoring, and human oversight or fallback mechanisms.

• Background in building shared platforms and capabilities utilized by multiple product teams.

🏝️ Benefits

• Paid time off.

• Retirement savings, including pension schemes.

• Bonus/incentive eligibility.

• Equity grants.

• Employee stock purchase plan.

• Competitive health benefits.

• Parental leave.

• Family-friendly benefits.

• Employee Resource Groups.

• Remote work from home.

• Occasional office visits for team events or meetings.