Senior Technical Product Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of the Crossroads API and integration roadmap.

• Define the connections for customers, carriers, and partners to the platform.

• Convert roadmap features into requirements, API specifications, data contracts, field mappings, error handling, and acceptance test criteria.

• Work closely with engineering and architecture on system design, scalability, security, and technical debt trade-offs.

• Prioritize technical and product initiatives effectively.

• Act as the primary technical product contact for customers and partners during integration projects.

• Manage API documentation, onboarding guides, and the customer and partner experience on Crossroads.

• Establish metrics for integration health and monitoring.

• Lead investigations into root causes when data flow issues arise.

• Convert market and customer demands into prioritized development tasks.

• Ensure that releases meet their intended outcomes and that integrations satisfy customer and partner requirements in production.

• Address roadblocks, including third-party dependencies, that could impact release or sprint objectives.

• Conduct technical and functional product demonstrations for both internal and external audiences.

• Create and maintain comprehensive product documentation.

• Develop senior-level project leadership practices, artifacts, standards, governance schedules, executive reporting, and repeatable project controls.

⛳️ Requirements

• 8+ years of experience in the software industry.

• 4+ years in Product Management or Platform Product Management roles.

• A minimum of 2 years managing an API, integration, or platform product.

• Demonstrated success in overseeing complex enterprise SaaS implementations.

• Experience managing strategic customers with multiple stakeholders, workstreams, integrations, risks, and executive visibility.

• Strong grasp of project management fundamentals, including scope, schedule, risks, dependencies, issues, decisions, change control, and acceptance criteria.

• Capability to lead customer-facing and internal governance meetings.

• Excellent written and verbal communication skills, including the ability to provide executive status reports.

• Experience collaborating with Product and Engineering teams to manage technical dependencies and release commitments.

• Ability to function with urgency, structure, and accountability in a fast-paced environment.

• Strong follow-up skills and the capacity to hold cross-functional teams accountable while minimizing friction.

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field.

• Preferred experience managing enterprise customers through stabilization, rollout, hypercare, and adoption phases.

• Previous experience as a software engineer, solutions architect, integration engineer, or technical consultant is highly preferred.

• Familiarity with or experience in the fuel, supply, and logistics industry is advantageous.

• Experience in building partner or developer programs, including sandbox environments, certification, and integration onboarding is preferred.

• Experience utilizing AI tools to enhance product discovery, analysis, or requirements work is a plus.

🏝️ Benefits

• Collaborative Agile work environment.

• Opportunities to engage with numerous Fortune 500 clients.

• An atmosphere of trust, open communication, and long-term career opportunities.

• Recognition of team efforts and a supportive workplace culture.