Senior Technical Consultant – ServiceNow HR

This is a fully remote position, open to applicants in Florida.

📋 Description

• Engage in ServiceNow Development projects to set up, create, test, and deploy ServiceNow applications, reports, service portals, and/or integrations.

• Lead the documentation of configurations, reports, and development efforts.

• Support our clients in executing testing scenarios and plans.

• Educate customers about ServiceNow products and solutions by providing impactful demonstrations on various services.

• Keep up with standard and additional certifications, stay updated on new features with each release, and commit to ongoing learning.

• Take part in story grooming and pointing sessions to ensure a clear understanding of requirements and story points.

• Participate in stand-up meetings and offer solution guidance to the project team.

• Oversee Release Plan activities.

• Contribute to sprint retrospectives by presenting well-prepared solution demonstrations.

• Assist in cutover planning, developing, and implementing the release plan for solution components found in ServiceNow update sets.

• Lead Knowledge Transfer sessions with clients.

• Drive TC initiatives across the organization to enhance tools and processes.

• Create design documents for intricate technical solutions and facilitate customer discussions to assist in the requirements gathering process.

• Maintain the expertise needed to configure and/or develop advanced ServiceNow features (e.g., Portal, Integrations, AI, etc.).

• Attend and engage in design workshops and activities to ensure that requirements are technically robust.

• Write clean, testable, and efficient code.

• Participate in peer review testing and provide the test steps utilized during the peer review for complex clients.

• Support Project Managers by documenting Risks, Issues, Decisions, Actions, and Changes in the RIDAC log.

• Seek OCM support on internal initiatives.

• Engage in pre-sales activities as required.

• Mentor Associate Technical Consultants and Technical Consultants.

⛳️ Requirements

• Over 5 years of experience in Professional Services.

• More than 4 years of direct experience with ServiceNow.

• Must possess ServiceNow HRSD product experience.

• Willingness to obtain Public Trust Clearance.

• ServiceNow CSA Certification required within 6 months.

• ServiceNow CIS-HR Certification required within 6 months.

• Ability to travel up to 15% to customer locations nationwide.

• Bachelor’s Degree or equivalent work experience.

• Exceptional communication and presentation abilities.

• Strong interpersonal skills with a customer-centric approach.

• Demonstrated intellectual curiosity and a commitment to daily learning.

🏝️ Benefits

• Competitive Health Benefits.

• 401(K) plan with a 4% contribution.

• Reimbursements for Home Office and Fitness expenses.

• Vacation and Volunteer Benefits.

• Collaboration with world-class colleagues with extensive ServiceNow expertise.

• A culture that promotes continuous learning.