Senior Technical Consultant – ITSM

This is a fully remote position, open to applicants in India.

📋 Description

• Requires robust technical skills to comprehend client requirements and effectively convert them into user stories and tasks for the development team.

• Customize and configure essential ServiceNow applications, including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).

• Facilitate workshops and demonstrations for stakeholders and end users.

• Collaborate with internal teams and clients to ensure the delivery of high-quality solutions.

• Take the lead in designing, enhancing, and delivering scalable ServiceNow solutions.

• Actively engage in client meetings or discussions to gather their needs and translate them into clear development activities.

• Execute integration tasks and build custom Service Portals, while supporting/creating REST, SOAP, and MID Server integrations.

• Conduct ongoing maintenance for Discovery and CMDB.

• Develop, review, and optimize scripts such as Business Rules, Script Includes, UI Policies, and Client Scripts.

• Collaborate with cross-functional teams, offering guidance and mentoring junior developers when necessary.

• Comfortable operating in Agile environments, participating actively in sprints and backlog grooming.

⛳️ Requirements

• Over 7 years of experience with ServiceNow, encompassing hands-on development and implementation.

• Strong proficiency in ITSM, Service Portal, Integrations, and ITOM (Discovery, CMDB).

• Exceptional communication skills, with the ability to convey technical concepts clearly to both technical and non-technical audiences.

• Customize ServiceNow applications utilizing scripting, workflows, business rules, and UI policies to fulfill client needs.

• Preferred certifications include ServiceNow Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist.

• Familiarity with additional ServiceNow modules such as HRSD or GRC is advantageous.

🏝️ Benefits

• Comprehensive health insurance coverage for employees, with options to extend coverage to dependents.

• Paid time off and company holidays, along with additional leave benefits as per policy.

• Flexible work arrangements to support work-life balance.

• Opportunities for learning and development to promote continuous growth and upskilling.

• Employee wellness initiatives and programs focused on physical and mental well-being.

• Retirement and statutory benefits in accordance with India regulations.

• An inclusive and people-first culture, emphasizing collaboration and ownership.