Senior Technical Consultant

This is a fully remote position, open to applicants in Italy.

📋 Description

• Develop effective solutions utilizing suitable delivery methods to enhance processes and foster improvements.

• Assist clients in attaining efficiencies through the integration, automation, and implementation of ITSM/ESM solutions.

• Initially work with Jira Service Management and related products including Assets, Assets Data Manager, and Opsgenie.

• Collect and assess client requirements to propose customized ITSM and Atlassian solutions.

• Guide customers on best practices for ITSM and ESM based on the ITIL framework.

• Create high-level architecture and tailor solutions to meet client specifications.

• Configure sophisticated solutions for asset management, system integration, and task automation.

• Support internal initiatives, enhance skills, and expand into new products like ServiceNow.

• Assist in pre-sales activities by defining project scope, offering estimates, and contributing to high-level solution design.

• Travel to client locations as required for critical meetings or events.

• Set up Atlassian portals, request types, workflows, automation, asset schemas, and API connectors.

• Execute ITIL processes including service requests, incident management, change management, and problem management.

• Deploy advanced ITSM systems focusing on asset management or event and incident management utilizing Opsgenie and Assets.

• Connect Atlassian products with other systems using REST APIs.

• Occasionally oversee migrations as part of larger implementation projects.

• Lead client engagements independently, cultivate client relationships, and contribute to the growth of the practice.

⛳️ Requirements

• Demonstrated experience in consulting with a strong emphasis on the Atlassian toolset.

• Exceptional organizational, prioritization, and interpersonal abilities.

• Proficiency in Italian, both written and spoken.

• Capability to independently lead engagements, cultivate customer relationships, and deliver high-quality solutions.

• Flexibility to adapt to changing business and technology environments.

• Understanding of ITIL and its implementation in ITSM and ESM.

• Familiarity with PPM systems and marketplace plugins such as Tempo Suite, Structure/BigPicture, Zephyr/Xray.

• Proficiency in communicating with stakeholders and presenting solutions effectively.

• Experience in supporting pre-sales efforts, particularly in the early stages of the sales cycle and fixed-price packaged offerings.

• Ability to contribute to business development, secure contracts, and maintain billability through effective time management.

• Innovative and creative mindset for developing solutions and offerings.

• Collaborative team player with strong teamwork skills.

• Self-motivated, ambitious, and persistent.

• Desirable: experience with web integration using REST APIs.

• Desirable: scripting experience in Groovy or Python.

• Desirable: pre-sales experience.

• Desirable: experience in requirements gathering and analysis.

• Desirable: experience in a fast-paced, rapidly growing tech startup environment.

• Desirable: understanding of non-functional requirements related to scalability, availability, and security.

🏝️ Benefits

• Very generous holiday (PTO) allowance.

• Flexible working hours.

• MacBook provided to all employees.

• Additional support for fully remote workers to establish home offices.

• 26 weeks of fully paid leave for birthing parents.

• 13 weeks of fully paid leave for non-birthing parents.

• Extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health issues such as menopause, menstruation, endometriosis, and PCOS.

• Flexible, remote-first approach to work.