Senior Technical Architect, Data 360

This is a fully remote position, open to applicants in California.

📋 Description

• Act as a Subject Matter Expert for Data 360, both internally and with clients.

• Function as a strategic advisor to assist customers in unlocking data from enterprise systems.

• Support the achievement of customer goals and metrics while offering insights based on Data 360 best practices.

• Ensure high levels of client satisfaction by guaranteeing that value is realized in every engagement.

• Manage multiple strategic clients at once to meet or surpass utilization targets.

• Establish yourself as a trusted advisor to customers and the Data 360 community.

• Work in collaboration with the Go-to-Market team to enhance services and grow assigned accounts.

• Keep up-to-date with the evolving product roadmap and wider data-platform landscape through ongoing education.

• Lead the assessment of technical solution options and provide education to customers and partners.

• Identify and proactively handle risks through comprehensive issue resolution.

• Evaluate and shape the technical landscapes of customers.

• Promote cross-functional knowledge sharing, reusable assets, best practices, and activities for talent development.

• Influence teams, facilitate implementation and architecture discussions, and lead transformation strategy and executive-level presentations.

⛳️ Requirements

• Experience with Salesforce Data 360 or similar Customer Data Platforms, such as Adobe AEP, Tealium AudienceStream, Segment, ActionIQ, or Treasure Data.

• Relevant experience with Salesforce Sales & Service Cloud and Marketing Cloud.

• Related Salesforce certifications are desirable, including Data 360 Consultant, AI Specialist, Data Architect, Marketing Cloud Consultant, Administrator, Advanced Administrator, Service Cloud Consultant, or Sales Cloud Consultant.

• Preferred experience with data warehouses like Snowflake, Databricks, Redshift, BigQuery, SQL Server, or Adobe marketing databases.

• Background in data management, data transformation, and ETL, ideally using cloud-based tools or infrastructure.

• Experience in data architecture, including data profiling, data quality analysis, MDMs, and fuzzy matching conventions is advantageous.

• Capability to communicate complex business and technical concepts through visualization and modeling aids.

• Ability to conceptualize and produce intricate diagrams and documents.

• Quick and thorough learning of new technologies.

• Expertise in gathering and analyzing information related to data integration, subscriber management, and identity resolution.

• Familiarity with AI-related data integration technologies and concepts, including RAG, vector databases, search indexes, and knowledge bases, is a plus.

• Proven ability to influence teams, facilitate solutions, lead discussions, and present to executives.

• Understanding of Data Governance and Data Privacy concepts and regulations is a plus.

• BA/BS degree or equivalent qualification.

• Willingness to travel as necessary; expected travel is less than 50%.

• A strong passion for customer success, continuous learning, leadership, clear communication, storytelling, teamwork, urgency, trust, adaptability, and community involvement.

🏝️ Benefits

• Time off programs

• Medical insurance

• Dental insurance

• Vision insurance

• Mental health support

• Paid parental leave

• Life insurance

• Disability insurance

• 401(k)

• Employee stock purchasing program

• Incentive compensation may apply

• Equity may apply

• Additional benefits may apply