Senior Technical Account Manager, Fintech

This is a fully remote position, open to applicants in Canada, +1 more state.

📋 Description

• Take ownership of the partner and business strategy for a specific vertical, acting as the primary technical relationship manager and escalation point for key partners and stakeholders.

• Facilitate Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), engage in roadmap discussions, and conduct strategic planning with partners.

• Establish and oversee vertical-level operations, ensuring accuracy in Product Health, creating Standard Operating Procedures (SOPs), managing issue triage, and upholding execution standards.

• Convert partner and business requirements into actionable directives for the Product and Engineering teams.

• Proactively identify and manage risks related to partner resiliency, Service Level Agreement (SLA) expectations, fallback strategies, and dependencies within the ecosystem.

• Drive cross-functional prioritization and roadmap development by sharing insights, identifying risks, and weighing trade-offs for General Managers (GMs) and senior leadership.

• Offer functional guidance and coordination for Partner Success Engineers (PSEs) associated with the vertical.

• Mentor fellow Technical Account Managers (TAMs) and develop scalable frameworks, documentation, and governance practices.

⛳️ Requirements

• A minimum of 5 years' experience in technical account management, partner operations, product operations, or other technical roles that involve partner engagement.

• Proven experience in leading cross-functional initiatives that include Product, Engineering, Quality Assurance (QA), and external partners.

• Strong understanding of system behavior, partner integrations, and the impact of technical changes on business results.

• Experience in managing partner relationships, operational governance, Key Performance Indicators (KPIs), SLAs, and escalation processes.

• Ability to distill complex partner or system dynamics into clear requirements, priorities, and execution strategies.

• Proficient in interpreting dashboards, metrics, logs, and basic SQL to troubleshoot partner-related issues and risks.

• Excellent communication skills for influencing senior stakeholders and delivering well-structured recommendations.

• Must have work authorization that permits employment with any employer in Canada or the US for at least the next 12 months, or must disclose sponsorship needs.

🏝️ Benefits

• Work from any location globally.

• Enjoy flexible working hours.

• Benefit from unlimited paid time off (PTO).

• Participate in company-wide recharge days.

• Attend annual team offsite events.

• Receive weekly UberEats credits.

• Access travel discounts on Super.com.

• Avail generous parental leave.

• Enjoy a flexible return-to-work plan.

• Opportunity to participate in equity options.

• Access top-tier benefits starting from day one.

• Utilize wellness budgets.

• Benefit from personal development funds.

• Access team-level learning resources.