Senior Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical and strategic liaison for enterprise insurance carrier clients.

• Examine intricate operational, data, and integration challenges while guiding clients to effective resolutions.

• Establish trustworthy relationships with clients and oversee escalations, issue management, and the resolution of grievances.

• Manage technical implementation projects and stay engaged post-launch to guarantee system efficiency.

• Collaborate with Sales and leadership on strategies for market entry and expansion.

• Oversee contractual obligations through Statements of Work and Master Service Agreements.

• Convey carrier feedback internally by summarizing recurring issues, product shortcomings, and opportunities for enhancements for the Product and Engineering teams.

⛳️ Requirements

• A minimum of 4 years of experience in account management, sales, or a similar role.

• Proficient in implementation, creating materials, and developing training suites.

• Demonstrated ability to manage a high-volume workload effectively.

• Experience in strategizing and executing large-scale goals and projects.

• Background in startup environments for SaaS solutions or technical products is advantageous.

• Familiarity with the ACA/health insurance sector is a plus.

• Experience collaborating with designated partners at VP and director levels is beneficial.

• Must possess U.S. work authorization.

• Must not require employment visa sponsorship.

🏝️ Benefits

• Comprehensive compensation package that includes equity and benefits.

• Health, vision, and dental insurance for you, your spouse, and dependents.

• HSA/FSA options with applicable contribution limits.

• Monthly grocery stipend.

• Reimbursement for home internet expenses.

• 401K plan with a matching contribution after a grace period.

• Coverage for life and AD&D.

• Short- and long-term disability insurance.

• Parental leave benefits.

• Four weeks of paid vacation in addition to recognized holidays.

• Budget for home office expenses for remote team members.

• Support programs for mental health and overall wellbeing through a partner network.

• Remote-first work culture.

• Occasional travel to key clients.