Senior Technical Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver product support, manage escalation processes, and resolve technical issues.

• Design machine learning and rule-based solutions to address customers’ fraud challenges.

• Facilitate in-depth discussions on solution deployment during late-stage pre-sales meetings.

• Comprehend client use cases and outline strategies to meet success criteria.

• Oversee the integration and implementation process of products for customers.

• Organize and lead business reviews and presentations with clients.

• Influence the product roadmap by relaying client feedback to internal teams.

• Represent the company at meetups, events, and conferences as a technical ambassador.

⛳️ Requirements

• Over 10 years of experience in the banking, payment, social, or e-commerce sectors in customer-facing technical roles, such as technical account manager or solution consultant.

• Bachelor’s degree in a technical or analytical field.

• Outstanding communication and presentation skills.

• Strong project and time management skills with a commitment to meeting deadlines.

• Experience in fraud detection and risk management is highly advantageous.

• Proficiency in coding and database management (e.g., Python, Java, SQL) is a plus.

🏝️ Benefits

• Compensation: Annual salary range of CAD $130,000 – $150,000, based on experience.

• Bonus, paid time off (PTO), stock options, and health benefits.