Senior Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the Customer Success team and clients to determine immediate and long-term priorities while creating engagement plans.

• Oversee milestones in conjunction with the Customer Success Manager and clients; assist with deliverables, provide status updates, and proactively identify and address issues and risks.

• Centralize technical details regarding clients and contribute to account strategy alongside account-team members.

• Aid in the growth and scalability of the Field Engineering team through documentation, process enhancements, and peer skill development.

• Act as a primary technical consultant for customer resources regarding Dataiku platform architecture, deployments, expansions, upgrades, best practices for usage, security, data management, compute resources, ML-Ops, and monitoring.

• Assist clients in troubleshooting product implementation within their systems.

• Document and communicate feature requests to the Product and R&D teams.

• Provide guidance to client technology leaders on complementary technologies and strategies related to Dataiku.

• Support innovative Dataiku initiatives, including edge computing, deep learning, and advanced MLOps.

⛳️ Requirements

• Over 7 years of experience in a customer-facing technical position.

• Strong comfort and confidence in client-facing interactions.

• Ability to operate effectively in both pre-sale and post-sale environments.

• Extensive Linux system administration experience, including networking skills.

• Familiarity with authentication and authorization systems such as LDAP, Kerberos, AD, and IAM.

• Practical experience with cloud services like AWS, Azure, and GCP.

• Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting, and optimization.

• Experience with the Hadoop and/or Spark ecosystems in terms of setup, administration, troubleshooting, and tuning.

• Proficiency in Python.

• Some knowledge of Java is a plus.

• Basic understanding of MLOps.

🏝️ Benefits

• Stock options.

• Medical, dental, and vision insurance plans.

• Flexible spending accounts.

• Pre-tax commuter benefits.

• 401k company match.

• Paid vacation and sick leave.

• Paid parental leave.

• Employer-sponsored disability coverage.

• Additional health and wellness perks and benefits.

• Eligible positions may receive commission or other forms of variable compensation through Dataiku's incentive compensation program.