Senior Systems Engineer – Solutions Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the Tier 3 escalation contact for the service desk, addressing the most intricate issues related to infrastructure, cloud, and security.

• Provide mentorship and training to Tier 1/2 technicians; create technical documentation and runbooks to enhance the team's overall proficiency.

• Take ownership of root-cause analysis for recurring or significant incidents.

• Develop comprehensive technical solutions for clients that encompass Microsoft 365, Azure, identity/security, networking, and endpoint management.

• Collaborate with sales and leadership to outline new client engagements, contribute to proposals/SOWs, and estimate resource requirements.

• Lead the technical onboarding and migration processes for new clients into the managed environment.

• Establish and uphold architecture standards and reference designs that the team can consistently utilize.

• Design and manage Microsoft 365 and Azure environments, including identity (Entra ID/Azure AD, conditional access), Intune/endpoint management, Exchange Online, SharePoint/OneDrive, and Azure infrastructure.

• Implement and uphold security measures across the Microsoft ecosystem: MFA/conditional access, endpoint protection, DLP, and identity governance.

• Assist in aligning client environments with compliance frameworks (SOC 2, HIPAA, HITRUST) in collaboration with the security team.

• Develop automation solutions using PowerShell (and other scripting languages) to enhance provisioning, monitoring, and remediation across client environments.

• Create and build AI-assisted tools and agents — utilizing platforms like Claude — to automate documentation, ticket triage, reporting, and other repetitive workflows.

• Continuously seek opportunities to minimize manual ticket volume through automation and self-service initiatives.

• Address broader infrastructure requirements: server administration (Windows Server, Active Directory), virtualization, backup/disaster recovery, and essential networking (firewalls, switching, VPN).

• Engage in on-call/escalation rotation for critical incidents as required.

⛳️ Requirements

• Must have experience in a scaled MSP environment, supporting multiple clients/environments simultaneously — not limited to a single-organization IT background.

• Extensive, hands-on expertise in administering and architecting Microsoft Azure and Microsoft 365/O365.

• Strong background in security, including identity and access management, endpoint security, conditional access, and general security best practices.

• Proficient scripting skills, especially in PowerShell.

• Experience with or a strong interest in developing automation and AI agents using tools like Claude.

• Demonstrated experience as an escalation point for a service desk or support team.

• Proven track record in designing technical solutions for clients, including scoping and documentation.

• Excellent communication skills — capable of engaging directly with clients on technical solutions, not just internally.

• Bachelor's degree in Computer Science or a related field, or equivalent hands-on experience.

• Experience working with healthcare or life sciences clients.

• Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, Security+, or similar).

• Familiarity with additional scripting/automation languages (e.g., Python).

• Experience with RMM/PSA platforms commonly used in MSP environments (e.g., ConnectWise, NinjaOne).

🏝️ Benefits

• Health insurance

• Engagement in professional development opportunities