Senior Systems Engineer, ProAV

This is a fully remote position, open to applicants in Ohio, +1 more state.

📋 Description

• Oversee the onboarding process for U.S. clients implementing NETGEAR ProAV switches along with third-party integrations.

• Work in conjunction with the North Central Sales Territory Manager to guarantee successful deployments.

• Provide both remote and on-site training covering AV-over-IP network design, switch profile selection, PTP configuration, Dante/AVB/Milan configuration, API integration, and video configuration.

• Create tailored training materials, system designs, and documentation for both internal and external knowledge bases.

• Ensure a smooth transition into production environments, focusing on complex multi-switch and multi-vendor deployments.

• Offer advanced on-site troubleshooting for intricate timing, multicast, or interoperability challenges.

• Capture logs, conduct packet traces, replicate issues in laboratory settings, and provide real-time diagnostics.

• Assist in the commissioning of AV-over-IP systems.

• Address escalated issues related to AVB, Dante/AES67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, and multicast networking.

• Collaborate with Sales, Business Development, and Channel teams on technical scoping and solution design.

• Conduct both on-site and virtual product demonstrations.

• Help with the creation of Bill of Materials and system architecture designs.

• Provide competitive analysis and technical positioning.

• Develop and maintain internal scripts, configuration tools, and deployment utilities.

• Create automation tools for log analysis, profile validation, and configuration parsing.

• Write best-practice guides, training materials, and knowledge-base documentation.

• Represent NETGEAR at U.S. industry conferences and partner events.

• Deliver technical workshops and presentations.

• Support network deployments at events and demonstrate multi-vendor interoperability.

⛳️ Requirements

• Candidates must reside in Ohio, Michigan, or the Chicago area.

• A minimum of 5 years of experience in networking systems, AV-over-IP technologies, or similar systems engineering roles is required.

• Profound knowledge of ProAV networking products, AV-over-IP technologies, multicast networking, IGMP, and switch profile development.

• Strong grasp of routing and switching fundamentals.

• Practical deployment experience with AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networks.

• Field experience in troubleshooting complex AV-over-IP systems.

• Capability for independent lab development and advanced technical self-study.

• Willingness to travel up to 60% within the North Central U.S. region.

🏝️ Benefits

• Equity.

• Remote work arrangement.

• Opportunities for technical training and professional development through industry workshops, presentations, and self-study.