Senior Systems Engineer

This is a fully remote position, open to applicants in Alabama, +31 more states.

📋 Description

• Provide expert-level production support for the Student Information System and associated enterprise applications.

• Act as a technical subject matter expert for the SIS and the wider application and service ecosystem.

• Maintain and troubleshoot SIS integrations utilizing APIs, web services, middleware, database interfaces, and various integration technologies.

• Analyze intricate technical issues across multiple systems to identify their root causes.

• Collaborate with application developers, database administrators, infrastructure teams, functional teams, business stakeholders, vendors, and external partners.

• Monitor system performance, reliability, and data flow.

• Recognize opportunities for system and operational enhancements.

• Develop and maintain technical documentation, system diagrams, support procedures, and operational standards.

• Engage in system upgrades, enhancements, implementations, requirements analysis, technical design, testing, deployment, and post-production support.

• Take part in incident response, problem management, and change management activities.

• Identify opportunities for automating manual processes to enhance operational efficiency.

• Provide technical guidance and mentorship to members of the IT organization.

• Contribute to architectural discussions and establish sustainable, scalable, and maintainable solutions.

• Stay informed about higher education technology trends, vendor roadmaps, and emerging technologies.

• Report directly to the Senior Director of SIS Platform and Development.

⛳️ Requirements

• A minimum of 4 years of experience in supporting enterprise applications, systems, integrations, or related technology environments.

• A Bachelor's degree in computer science, information technology, or a related field; significant experience may be accepted in lieu of a degree.

• Proven experience in troubleshooting complex production systems and resolving issues across various technology layers.

• Strong proficiency with relational databases and SQL.

• Experience with APIs, web services, data integrations, and enterprise application interfaces.

• Excellent analytical and problem-solving abilities.

• Capability to comprehend complex systems and trace issues across applications, databases, integrations, and infrastructure.

• Strong written and verbal communication skills.

• Ability to convey technical concepts to both technical and non-technical audiences.

• Capability to work independently, prioritize competing demands, and take ownership of complex technical challenges.

• Employees must reside in and work from one of the approved states.

🏝️ Benefits

• High-quality, low-deductible medical insurance.

• Low to no-cost dental and vision plans.

• 5 weeks of paid time off.

• Nearly a dozen paid holidays.

• Employer-funded retirement plan.

• Free tuition program.

• Parental leave.

• Mental health and wellbeing resources.

• Remote work option available in approved states.

• Reliable internet connection and a dedicated, properly equipped workspace are required for remote employees.