Senior Systems Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the administration, configuration, and continuous optimization of Velocity Managed IT platforms, which include RMM, PSA, backup, endpoint protection, documentation, and security tools.

• Act as a senior technical escalation point for intricate, high-impact, or unresolved technical challenges, ensuring they are driven to resolution.

• Design, create, and sustain platform integrations to minimize manual effort, enhance data accuracy, and facilitate seamless workflows across teams.

• Develop and uphold automation scripts and workflows to boost operational efficiency and maintain consistent service delivery.

• Assess platform performance, usage, and capability gaps, and advise leadership on tooling enhancements, replacements, or additions.

• Serve as the internal subject matter expert for managed platforms, offering guidance, training, and documentation.

• Manage relationships with vendors, including renewals, escalations, feature requests, and alignment of roadmaps.

• Keep thorough documentation of platform configurations, integrations, automation workflows, and administrative processes.

• Enforce standards for platform security, access control, and compliance.

• Collaborate with the Managed IT Service Desk, NOC, and leadership to convert operational needs into platform enhancements and automation possibilities.

• Facilitate the onboarding of new platforms and the phase-out of legacy tools while minimizing service disruptions.

• Monitor platform health, uptime, and performance, proactively addressing issues as they arise.

• Velocity delivers tailored voice and data network solutions along with support services for multi-location enterprises.

⛳️ Requirements

• Preferred Bachelor's degree in technology, business, or a related field, or a minimum of five (5) years of experience in a technical role within a managed services, MSP, or enterprise IT setting.

• Strong skills in PowerShell scripting and automation development for systems management, workflow automation, and platform integration.

• Experience with API integrations and a solid understanding of REST API concepts for connecting and automating across various platforms.

• In-depth knowledge of Microsoft 365 and Azure administration, including tenant management, licensing, and configuration of cloud platforms.

• Familiarity with managed backup and disaster recovery platforms, endpoint protection solutions, and security tools.

• Robust analytical and problem-solving capabilities with the ability to assess complex platform ecosystems and pinpoint optimization opportunities.

• Exceptional documentation skills with a disciplined approach to maintaining accurate and current technical reference materials.

• Strong communication abilities, capable of translating complex platform functionalities into practical insights for both technical and non-technical stakeholders.

• Highly organized, self-motivated, and proficient in managing multiple platform initiatives simultaneously without compromising quality or detail.

• Proactive mindset coupled with a genuine enthusiasm for automation, tooling efficiency, and the development of scalable systems.

• Candidates must be legally authorized to work in the United States without current or future employer sponsorship.

• Velocity does not provide sponsorship for employment-based visas for this position.

🏝️ Benefits

• Medical, Dental, Vision

• PTO & Paid Holidays

• Paid Parental Leave

• Paid Sick Time

• 401K – with Employer Match

• Company provided Life Insurance, Short/Long-Term Disability

• Supplemental Benefits Available

• Collaborative work environment

• Equal opportunities to thrive