Senior Systems Analyst – OnBase, Solarity, HIM

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Design, develop, test, train, implement, and support Epic applications.

• Enhance clinical and operational workflows while converting business requirements into Epic configurations, integrations, and reporting.

• Collaborate with operational leaders, end users, architects, technical leads, engineers, IT teams, clinical teams, and managed service providers.

• Drive process improvement initiatives for application management and Epic training.

• Collect and refine requirements, map workflows, and perform gap analyses.

• Create and maintain specifications, decision logs, design documents, configuration documentation, and process documentation.

• Oversee smaller system implementation and upgrade projects using waterfall or agile methodologies.

• Mentor junior analysts and provide guidance on best practices.

• Configure Epic records, master files, profiles, rules, security classes, and workflows.

• Develop and execute unit, integrated, and user acceptance test plans; address defects and log test evidence.

• Validate interfaces, printing, reporting, downstream workflows, and regression coverage.

• Coordinate release management, environment transitions, and downtime procedures.

• Provide go-live and post-live hypercare support, including rounding, office hours, tip sheets, and on-site assistance.

• Manage service requests and incidents, ensure compliance with SLAs, and conduct triage and root-cause analysis.

• Support Epic, Workday, Kronos, third-party imaging, AI, and additional applications.

• Collaborate on HL7, FHIR, PDF, CCD/CCDA, Clarity/Caboodle, registry, and operational reporting workflows.

• Assist with CMS and Joint Commission readiness, audits, privacy/security controls, and ITIL-aligned processes.

• Design and oversee customized training programs and the CareConnect curriculum.

• Maintain training environments and communicate system releases and upgrades.

• Manage, prioritize, assign, and resolve end-user training requests and incidents.

• Document incidents and resolutions while implementing preventative support improvements.

⛳️ Requirements

• Bachelor's Degree in computer science, Information Technology, Healthcare Administration, or a related field.

• At least 5-7 years of experience in system analysis and support in a healthcare setting.

• Alternatively, 10+ years of experience in system analysis and support within a healthcare environment in absence of a degree.

• Familiarity with Epic applications and healthcare workflows (clinical, revenue cycle, or IT experience).

• Strong skills in requirements gathering, workflow design, and testing.

• Knowledge of ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.

• Ability to effectively communicate with clinical and operational stakeholders, as well as managed service providers, and produce clear documentation.

• Demonstrated experience in managing complex projects and leading cross-functional teams.

• Epic Training Environment Build certified with 3+ years of experience.

• Hold 2 Epic Application Principal Trainer certifications.

• Current Epic Certification or proficiency in one or more relevant module(s) preferred for Application Build role.

• 3+ years of Epic build and configuration experience preferred for Application Build role.

• Prior experience in a leadership or supervisory role preferred.

• Familiarity with system integration, HL7, FHIR, and interface testing preferred.

• Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools preferred.

• Previous work in patient access, billing, coding, finance, or clinical operations preferred.

• ITIL Foundation certification is desired but not mandatory.

• Certifications in one or more Epic applications are desired.

• Experience in a large healthcare system or hospital setting is preferred.

• Experience with other healthcare applications and systems is desirable.

• Knowledge of healthcare regulations and compliance standards is preferred.

• Familiarity with cloud computing platforms like AWS or Azure is desired.

• Experience with business intelligence and analytics tools is preferred.

• An advanced degree in a related field is a plus.

🏝️ Benefits

• Full-time schedule with 40 scheduled hours per week.

• Day shift.