Senior Systems Analyst – Global

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver high-level technical support (L3) for engineering applications and platforms, addressing intricate incidents and escalations.

• Manage applications, license servers, and the App Store.

• Assist with deployments, testing, upgrades, and maintenance activities.

• Develop and sustain technical documentation and Knowledge Base Articles (KBAs).

• Encourage knowledge sharing and extend support to L1 and L2 teams.

• Ensure the security, compliance, performance, and reliability of applications.

• Collaborate with international teams, vendors, and stakeholders.

• Propel automation, continuous improvement, and excellence in service delivery.

⛳️ Requirements

• Proven experience in administering and supporting professional and engineering applications.

• Proficient in troubleshooting and resolving complex third-level (L3) incidents.

• Familiarity with software licensing, license servers, and application lifecycles.

• Experience with or knowledge of Autodesk Suite, Bentley Suite, Adobe Suite, and other engineering applications.

• Understanding of ITSM, RemedyForce or similar platforms, ITIL, COBIT, security, compliance, and IT best practices.

• Experience in creating technical documentation, KBAs, and managing knowledge.

• Capability to collaborate with global teams, vendors, and stakeholders.

• Advanced spoken English proficiency is required.

• Willingness to work from any location within Brazil.

🏝️ Benefits

• Skills-based approach to professional development.

• Engaging work focused on sustainable solutions.

• Work environment dedicated to equality, diversity, inclusion, and belonging.

• Opportunities to influence your career trajectory and maximize your impact.

• Collaboration with global teams, vendors, and stakeholders.