Senior Systems Administrator – Desktop Expertise

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide expert technical leadership within enterprise Helpdesk operations.

• Assist in the deployment, management, and support of end-user technologies throughout the organization.

• Deliver Tier 2 and Tier 3 technical support services.

• Ensure dependable desktop environments.

• Maintain high standards of service quality for end users in remote and distributed operating environments.

• Design, deploy, manage, and sustain desktop and laptop environments, including inventory oversight.

• Install, configure, upgrade, and repair workstations, mobile devices, printers, and peripherals.

• Manage operating systems and software deployments, including updates, patches, and firmware.

• Support deployment tools like SCCM and Intune within an enterprise setting.

• Provide Tier 2 and Tier 3 technical support for escalated service incidents.

• Track, document, and update service incidents and work orders with precise reporting.

• Administer Active Directory for user account creation, access rights, and policy enforcement.

• Install and configure Microsoft 365 tools, Outlook, and enterprise applications.

• Conduct inventory and asset management for workstation hardware and software.

• Perform routine maintenance on client workstations and software applications.

• Offer coaching and mentorship to technical support staff and field technicians.

• Encourage knowledge sharing and continuous improvement initiatives.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field is considered advantageous.

• Certifications in Microsoft technologies, desktop management, or endpoint management are seen as beneficial.

• ITIL or service management certifications are regarded as a plus.

• Proven experience in supporting enterprise desktop and laptop environments.

• Strong expertise with Windows operating systems, TCP/IP, DHCP, DNS, and Active Directory.

• Experience utilizing SCCM, Intune, and deployment tools.

• Extensive Helpdesk experience, including incident tracking and management.

• Familiarity with Dell, Microsoft Surface, and other enterprise hardware platforms.

• Excellent organizational, documentation, and communication skills.

• Demonstrated analytical and problem-solving abilities.

• Experience in providing technical leadership or mentoring staff is considered an asset.

🏝️ Benefits

• Remote consulting opportunity.

• Not an employee position.

• Subcontractor opportunity.

• Technical leadership.