Senior Systems Administrator – Architect

This is a fully remote position, open to applicants in New York.

📋 Description

• Collaborate with stakeholders to analyze current processes and pinpoint system gaps or inefficiencies.

• Convert business requirements into system solutions and functional designs.

• Develop and uphold process documentation, system documentation, and user manuals.

• Oversee the IT change lifecycle, encompassing requirements, development, testing, deployment, and training.

• Act as a resource for system inquiries while offering user support and training.

• Conduct user interviews, stakeholder meetings, usability assessments, and sorting exercises.

• Create structural blueprints, flowcharts, and site maps to organize and access content and data effectively.

• Design low-fidelity wireframes and interactive mockups that illustrate layouts, navigation paths, and user flows.

• Establish naming conventions, category structures, and metadata tagging systems.

• Collaborate with internal teams and development consultants to deliver technology solutions.

• Administer and configure Salesforce, along with cloud productivity and collaboration platforms such as Google Workspace or Microsoft 365.

• Manage user access, roles, permissions, and security configurations.

• Create and maintain workflows, automation, and validation logic.

• Facilitate integrations and data flows between systems with vendors and technical partners.

• Monitor system performance, troubleshoot issues, and coordinate resolutions with the MSP, vendors, and consultants.

• Assess new tools, features, and releases.

• Ensure data quality through imports, cleanup, and governance measures.

• Generate reports and dashboards for operational and leadership decisions.

• Provide surge-capacity support for hardware, software, ticketing and incidents, user accounts and security, networks and connectivity, onboarding/offboarding, and asset tracking.

• Support staff across various countries and time zones.

⛳️ Requirements

• 3–5+ years of experience in supporting, administering, and configuring multiple enterprise business systems (CRM, ERP, HRIS, Google Workspace, MS365, Salesforce, and/or similar SaaS platforms).

• Practical experience in configuring workflows, automation, and permission models.

• Expertise in gathering requirements and transforming them into system designs.

• Strong skills in process mapping and documentation.

• Proficiency in working with data: imports/exports, cleanup, and basic reporting.

• Experience in supporting and advising users across various technology platforms.

• Willingness and capability to provide remote training.

• Ability to simplify complex technical concepts for non-technical stakeholders.

• Patience and empathy when assisting frustrated or non-technical users.

• Confidence in delivering presentations clearly and engagingly.

• Excellent time management and organizational skills.

• Preferred experience in Salesforce administration; Salesforce Certified Administrator is a significant advantage.

• Preferred Google Workspace administration experience.

• Experience with Microsoft 365 administration, including Teams, Exchange, SharePoint, and Entra ID preferred.

• Familiarity with Power Automate, Flow, or other low-code automation tools preferred.

• Exposure to integrations, APIs, or middleware such as Zapier, Workato, or MuleSoft preferred.

• Knowledge of SQL or scripting preferred.

• Familiarity with Lucidchart, Visio, or similar process mapping tools preferred.

• Background in nonprofit administration preferred.

• Availability to work and participate in meetings on US Eastern time and travel to New York for meetings as required.

🏝️ Benefits

• Full-time employment with eligibility for benefits.

• Comprehensive benefits package for employees in the US.

• Benefits aligned with country-of-hire standards for staff engaged through an Employer of Record.

• Option for remote or hybrid work arrangements.

• Flexible working environment.

• Opportunities for hybrid and flexible work schedules.

• Employer of Record support for international staff.