Senior Sustainment Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify and resolve factory and production build challenges across Windows, Windows Server, and Ubuntu utilizing Python and PowerShell.

• Facilitate cross-team escalations for production-related issues.

• Initiate Engineering Change Requests (ECRs) for buildability, sourcing, and new capabilities.

• Lead Engineering Change Orders (ECOs) for systemic production yield problems and assist in impact analysis and disposition.

• Distribute approved operating system, firmware, and BIOS updates to deployed systems.

• Support golden image version management.

• Anticipate spare parts and provide sustainment insights for inventory objectives, safety stock, end-of-life strategies, and last-time purchases.

• Keep accurate records of per-unit as-built details, image versions, and testing results.

• Coordinate acceptance testing with Systems Engineering.

• Assess substitutions for compliance and assist in component qualification, production release readiness, and supplier quality evaluations.

• Acquire and uphold export compliance documentation.

• Define and report on yield, cycle time, and qualification timelines, identifying areas for improvement.

• Enhance factory provisioning, imaging, test automation, traceability integrations, and established build and testing procedures in collaboration with Infrastructure and Production teams.

⛳️ Requirements

• Minimum of 5 years of experience in sustaining hardware and software systems as well as product lifecycle management within a production, manufacturing, or laboratory setting.

• Strong independent technical problem-solving abilities for addressing production build and configuration challenges.

• Capability to coordinate resolutions across various teams.

• Proficient knowledge of engineering change control processes, encompassing ECRs, ECOs, Bills of Materials (BOMs), configuration management, and technical impact analysis.

• Experience in releasing and managing system software, including operating systems, firmware, BIOS, or equivalent configurations.

• Ability to analyze production tests and yield data, transforming findings into actionable process or design enhancements.

• Understanding of supply chain continuity planning, including spare parts, long-lead materials, inventory targets, end-of-life planning, and last-time purchases.

• Excellent documentation and traceability capabilities, including maintaining precise as-built records, configuration history, and testing results.

• Strong written and verbal communication skills.

• Ability to collaborate effectively with engineering teams, operations, contract manufacturers, and suppliers.

• Experience working with contract manufacturers or supporting intricate hardware production.

• Familiarity with ERP, MRP, or product traceability systems.

• Knowledge of thermal, burn-in, or compatibility testing methodologies.

• Experience with production test automation or operational reporting, including test data capture, scripting, or dashboard creation.

🏝️ Benefits

• Performance-based profit sharing contingent on company success.

• 401k plan available.

• Comprehensive health benefits fully covered by the employer, including medical, dental, vision, life, short-term disability, and long-term disability insurance plans.

• No relocation reimbursement offered.