Senior Support Specialist – Payroll, 2nd Level

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver written and, when necessary, telephone assistance to customers concerning payroll software.

• Assist customers in maximizing their usage of the software.

• Independently address customer inquiries and resolve software-related issues.

• Tackle complex cases following comprehensive onboarding and training.

• Actively collaborate with Support and Software Development teams to enhance the product.

• Identify and report product bugs.

• Spot opportunities to improve support and self-service options.

• Contribute to effective solutions and ensure an outstanding customer experience.

⛳️ Requirements

• Completed vocational training in commercial or business-related fields.

• Strong understanding of payroll processing.

• Enjoy engaging with customers on a daily basis.

• Excellent written and verbal communication skills, coupled with empathy.

• Capability to comprehend complex underlying processes and efficiently diagnose technical issues.

• Strong customer orientation and the ability to identify recurring patterns.

• Willingness to proactively suggest ideas for ongoing service enhancement.

• Experience collaborating with various stakeholders, including Product Development and external service providers, is a plus.

• Affinity for digital tools and a keen interest in automation.

• Experience with AI technologies.

• Experience in organizing collaborative workflows in an agile setting is a plus.

• Proficient in German language skills (minimum C2 level).

🏝️ Benefits

• Hybrid working arrangements, blending office work with remote options.

• Flexible working hours.

• A diverse array of training and professional development opportunities.

• Scope and responsibility to achieve your full personal potential.

• A Great Place to Work® environment.