Senior Support Operations Representative

This is a fully remote position, open to applicants in India.

📋 Description

• Manage the financial backend operations, including remittance processing, verifying mismatch reports, executing fee reversals, and reconciling policy-related payments.

• Identify, analyze, and document requirements encompassing business, functional, and non-functional aspects.

• Fulfill assigned daily tasks effectively.

• Investigate and resolve exception items within internal and external programs.

• Address emails and respond to Team Salesforce tickets promptly.

• Generate and disseminate reports and relevant files.

• Provide training to current team members on established processes and procedures.

• Engage in projects as necessary.

• Keep abreast of industry trends and job-related best practices through reading pertinent publications, articles, blogs, and more.

⛳️ Requirements

• A minimum of 3 years' experience in financial operations or billing.

• Strong proficiency in Excel.

• Familiarity with financial systems.

• Exceptional attention to detail.

• Capability to collaborate and work effectively within a team setting.

• Proficient written and verbal communication skills in English.

🏝️ Benefits

• Work Where You Thrive: Experience a hybrid work environment that promotes a healthy work-life balance, fostering connection and collaboration.

• Generous Time Off: Our leadership values the importance of taking time off when needed.

• Day One Health Benefits + Employer-Matched Retirement Savings: We recognize that these benefits are essential to you.

• More Than Just Core Values: Our values guide how we attract, train, and retain top talent.

• Award-Winning Onboarding Program: We ensure you are set up for success from Day One and continue to support you throughout your first year.

• Real Career Growth Opportunities: We prioritize promoting from within, with over 25% of our job openings filled by internal candidates on average.

• Mentorship Program: We foster a culture of support and growth by pairing you with experienced leaders to assist in your personal and professional development.

• Insurity Podcasts: Tune into podcasts from our Learning & Development team for deeper insights into Insurity products, company innovations, and overall business strategies.

• Continuous Learning Opportunities: Take charge of your development with access to LinkedIn Learning and Kaplan licenses.

• Employee Referral Bonus: Once you join us, refer someone to work here as a compliment to Insurity and earn a referral bonus.