Senior Support Engineer, SAP FICO

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver advanced SAP FICO assistance, focusing on Product Costing, Material Ledger, Cost Center and Profit Center Accounting, and CO-PA.

• Diagnose and resolve intricate production challenges related to month-end closing, controlling procedures, costing, variance analysis, and cross-module integrations.

• Conduct root cause analysis within highly customized SAP settings.

• Support SAP Project Systems, including WBS structures and project cost integration.

• Engage directly with clients to identify issues, offer actionable solutions, and ensure a superior customer experience.

• Collaborate with ABAP, integration, and other technical teams to address defects.

• Create and implement application fixes and data corrections.

• Provide support to global clients in a 24x7 support model while maintaining SLA compliance.

• Contribute to knowledge management, documentation, and initiatives for continuous improvement.

⛳️ Requirements

• Over 10 years of SAP experience with a strong emphasis on FICO, particularly in Controlling (CO).

• In-depth working knowledge of standard SAP FI functions, including GL, AP, and AR.

• Essential hands-on expertise in Product Costing (CO-PC) and Material Ledger.

• Experience in troubleshooting month-end closing challenges, costing variances, and settlement processes.

• Robust understanding of CO-FI integration and cross-functional processes involving MM, SD, and PS.

• Practical experience with the configuration of SAP Project Systems (PS).

• Background in production support environments.

• Strong skills in troubleshooting, root cause analysis, and debugging complex issues.

• Ability to communicate effectively with both technical and business stakeholders.

• Capability to work independently as well as within a global, virtual team setting.

• Preferred: Experience with SAP S/4HANA.

• Preferred: Familiarity with FSCM/Treasury, Asset Accounting, ABAP debugging, or collaboration with development teams.

• Experience in global or multi-country SAP environments.

• Practical problem-solving experience in support settings.

• Experience working in complex, highly customized SAP environments.

• Ability to manage issues from start to finish.

• Clear and structured communication with clients.

• Proactive, solution-driven, and customer-centric approach.

🏝️ Benefits

• Competitive compensation, bonuses, and benefits that align with the expertise of top-performing team members.

• A diverse and inclusive workplace.

• A global, virtual team atmosphere.

• Opportunities for knowledge management, documentation, and continuous improvement initiatives.

• Participation in Rimini Street Foundation community and charitable initiatives.