Customer Support Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver on-site assistance to clients for the installation, upkeep, repair, and qualification of analytical instruments.

• Guide customers on software enhancements, instrument upgrades, qualifications, and optimization of processes.

• Record service visits and fault occurrences in the appropriate systems.

• Assist the Service Team as required.

• Offer field service support to clients located in northern and eastern Germany, including Berlin and Magdeburg.

⛳️ Requirements

• Technical training or qualifications in electrical engineering, electronics, mechatronics, physics, or chemistry, or a higher-level credential.

• Preferably some professional experience in technical customer support for software-driven analytical systems.

• An independent, structured, and efficient work approach.

• Excellent organizational skills, dedication, and a strong customer focus.

• Proficient in both German and English, with strong written and verbal communication skills.

• Good proficiency in Microsoft Office applications.

• Reside in an area that allows convenient access to the designated service territory.

• Hold a valid driver's license and have a willingness to travel.

🏝️ Benefits

• Compensation based on performance.

• Company vehicle.

• Chance to work within a successful global technology organization.