Application Support Analyst IV

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver technical application support for production applications, systems, and business teams.

• Analyze incidents, interruptions, and bugs in operational systems.

• Prioritize and troubleshoot issues, identify root causes, and implement solutions or workarounds.

• Create data extractions, reports, and analyses utilizing databases, reporting tools, data marts, or specialized applications.

• Monitor production issues and periodically report on application uptime and performance.

• Assist during maintenance and upgrade activities.

• Train new hires on production processes.

• Document production applications and address application issues and requests.

• Monitor performance metrics, pinpoint root causes of technical issues, and suggest solutions.

• Participate in regular meetings and assist in planning strategies for production applications.

• Mentor and provide support to junior team members.

⛳️ Requirements

• Bachelor's degree.

• Over 8 years of relevant experience in an application/production support role.

• Provide tier-two support for applications and resolve production issues.

• Manage scheduled jobs, troubleshoot processes, and rectify issues.

• Experience in supporting complex, multi-module custom applications.

• Proficiency in troubleshooting and root-cause analysis.

• Knowledge of database principles with extensive hands-on SQL experience.

• Familiarity with UNIX and networking concepts.

• Experience with Java-based applications.

• Understanding of operating systems, middleware, databases, and web servers.

• Experience in Incident, Change, and Problem Management.

• Familiarity with ITSM tools such as ServiceNow, Remedy, or other ticketing systems.

• Willingness to provide rotating on-call support for 24/7 coverage, including off-hours and weekends.

• ITIL Foundation Certification (Preferred).

• Experience in Command Center or major incident management (desirable).

🏝️ Benefits

• Competitive salary.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career growth.

• Flexible work hours and remote work options.