Senior Strategy & Operations Manager

This is a fully remote position, open to applicants in Japan.

📋 Description

• Establish and drive the strategy for post-purchase operations, collaborating closely with Product, Engineering, and Operations to provide scalable, high-quality experiences for Whatnot’s users in Japan.

• Convert insights derived from operational data and user interactions into priorities, roadmaps, and initiatives aimed at enhancing quality, speed, and scalability.

• Collaborate with the Global Commerce team to implement enhancements that elevate the overall user experience, taking ownership of the execution from start to finish.

• Lead intricate, cross-functional projects from problem definition to execution, ensuring alignment, accountability, and measurable results.

• Design and implement scalable processes, systems, and operating models that cater to Whatnot’s growth and the evolving needs of its users.

• Act as a strategic thought partner and representative for Japan to senior leaders, offering data-driven recommendations and trade-offs to guide decision-making.

• Regularly evaluate operational performance, pinpointing opportunities to enhance efficiency, resilience, and user experience.

⛳️ Requirements

• 7 - 10 years of experience in roles related to strategy and operations (e.g., consulting, finance, General Management, Operations).

• Proven track record in developing and executing strategies that facilitate scalable, high-quality operations in dynamic and ambiguous environments.

• Strong analytical judgment, capable of synthesizing both quantitative and qualitative insights into clear recommendations and decisions.

• Demonstrated success in leading large, cross-functional initiatives from conceptualization to execution.

• Ability to identify operational inefficiencies and create scalable processes, systems, and operating models that support long-term growth.

• Outstanding communication and stakeholder management skills, with the capability to influence across Product, Engineering, Operations, and senior leadership.

• Proficiency in data analysis and reporting tools; experience with SQL and analytics platforms (e.g., Looker, Sigma, Hex) is advantageous.

• A solid understanding of the nuances of the Japanese market.

🏝️ Benefits

• Flexible Time Off Policy and Company-wide Holidays (including a spring and winter break).

• Health Insurance options encompassing Medical, Dental, and Vision.

• Support for Working From Home.

• ¥140,000 allowance for home office setup.

• ¥20,750 monthly allowance for cell phone and internet expenses.

• ¥69,500 monthly allowance for wellness initiatives.

• ¥14,000 monthly allowance for commuting costs.

• ¥693,000 annual allowance dedicated to Childcare.

• ¥2,772,000 lifetime benefit for family planning, including adoption or fertility expenses.

• 16 weeks of fully paid parental leave plus one month of gradual return to work (in addition to any local statutory leave allowances; company leave allowances run concurrently with country leave requirements which take precedence).

• Pension plans.