Senior / Staff Product Manager, Patient Home Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the patient experience for Headway’s native iOS and Android applications as well as the logged-in web portal.

• Develop the app’s information architecture, navigation, home screen, notifications, and messaging features.

• Streamline booking, rescheduling, insurance, and session-joining processes to enhance speed and usability.

• Expand the app ecosystem by integrating widgets, Live Activities, voice assistants, health data, and modern sign-in methods.

• Make informed build-vs-buy decisions regarding platform SDKs and third-party integrations.

• Introduce Headway’s inaugural Android app and create a roadmap for achieving platform parity.

• Assess and enhance patient workflows within the logged-in web portal.

• Determine the scope of native versus web features on a per-feature basis.

• Provide a unified app interface and design patterns for partner teams including AI Patient Experience, Search, Profiles, and Visitor Growth.

• Ensure consistency across features developed by various teams.

• Oversee app foundations such as reliability, performance, release infrastructure, deep linking, and attribution.

• Set and evaluate mobile-care engagement and daily/weekly retention metrics.

• Collaborate closely with engineering, design, research, marketing, clinical, and legal teams.

⛳️ Requirements

• Over 5 years of experience in product management.

• Significant background with native mobile applications, focusing on engagement and retention.

• Proven experience in developing consumer mobile apps that foster repeat usage.

• Familiarity with iOS, Android, widgets, Live Activities, health data, and voice assistants.

• Capability to make build-vs-buy decisions regarding native SDKs and third-party platforms.

• Experience in launching on Android, or a well-defined perspective on successful Android launches.

• Proficient in auditing user flows to minimize friction.

• Experience managing a shared platform, app shell, or core experience utilized by other teams.

• Ability to identify engagement and retention metrics and conduct experiments.

• History of working in high-trust environments such as healthcare or fintech.

• Understanding of privacy, consent, and accessibility issues.

• Experience collaborating with Legal and Clinical teams.

• Familiarity with AI in product development and AI-driven features.

• Must be eligible to work in the United States.

• Work authorization in the United States is required; Headway participates in E-Verify.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• HSA/FSA options.

• 401(k) plan with match starting in 2027.

• Carrot Fertility reimbursement.

• Paid parental leave.

• Paid medical leave.

• Paid caregiver leave.

• Equity opportunities.

• Health and wellness benefits.

• Retirement savings options.

• Meaningful ownership opportunities through equity.