This is a fully remote position, open to applicants in Canada.

📋 Description

• Configure and provide support for Infor M3’s non-financial modules, including Procurement, Sales, Manufacturing, Warehousing, and Supply Chain.

• Analyze business needs and convert them into functional solutions and system configurations.

• Deliver L2/L3 support for incidents, service requests, and production challenges while ensuring compliance with service level agreements (SLAs).

• Assist in testing activities such as System Integration Testing (SIT), User Acceptance Testing (UAT), regression testing, and support during go-live phases.

• Collaborate closely with technical teams on integrations, APIs, ION workflows, and Electronic Data Interchange (EDI) processes.

• Facilitate user training and create process documentation, user guides, and knowledge transfer materials.

• Engage in implementation projects, enhancements, rollouts, and ongoing improvement initiatives.

⛳️ Requirements

• At least 7 years of relevant experience.

• Extensive experience with Infor M3.

• Strong familiarity with the M3 Supply Chain module.

• Proven experience in supporting and implementing Infor M3 non-financial modules, including Procurement, Sales Order Management, Supply Chain, Manufacturing, Warehousing, and Distribution.

• Skilled in business process analysis and functional solution configuration.

• Experience in providing L2/L3 support for incidents, service requests, and production issues.

• Background in supporting SIT, UAT, regression testing, and go-live support.

• Experience collaborating with integrations, APIs, ION workflows, and EDI processes.

• Proficient in conducting user training and preparing process documentation, user guides, and knowledge transfer materials.