Senior Staff Applications Operations Engineer – Engineering Tools Automation, AI Ops

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Act as the senior technical operations expert across engineering application pods for software, hardware, electronic design, and project and portfolio management tools.

• Provide support to users in the US and UK.

• Establish, monitor, and enhance operational KPIs and SLAs.

• Relay status updates, risks, and trends to users and leadership.

• Facilitate consistent incident, problem, and change management across pods.

• Oversee the resolution of high-severity escalations and conduct root cause analysis.

• Engage in hands-on Linux and Windows server administration across development, testing, and production environments.

• Collaborate with cybersecurity and compliance teams regarding security, export control, and regulatory requirements.

• Automate provisioning, monitoring, patching, license management, and reporting through tools like Python, Bash, PowerShell, Jenkins, and Ansible.

• Enhance CI/CD capabilities utilizing tools such as Jenkins, Artifactory, and GitHub.

• Spearhead the application of AI in operations and develop an Agentic Operations framework for the larger Engineering Operations DT team.

• Manage the application portfolio lifecycle and obsolescence roadmap.

• Monitor end-of-support risks and drive plans for upgrades, migrations, and retirements.

• Lead migrations from IBM Rational Synergy and Change to modern tools.

• Evaluate AWS hosting options while ensuring continuity for regulated programs.

• Present risk-assessed options to leadership, considering cost, risk, and benefit.

• Mentor and coach Applications Operations engineers.

• Establish technical standards and runbooks.

• Influence engineers at SPB levels and below, collaborating with partner teams.

• Engage in Agile planning and provide escalation coverage as necessary.

⛳️ Requirements

• A bachelor's degree from an accredited university or college with at least 5 years of professional experience, OR an associate's degree with a minimum of 8 years of professional experience, OR a high school diploma with at least 10 years of professional experience.

• A minimum of 5 years of professional experience in Application Operations or systems administration supporting enterprise or engineering applications.

• At least 3 years of hands-on experience with Linux server administration.

• Legal authorization to work in the U.S.; employment visa sponsorship is not currently available nor will it be in the future.

• Must meet U.S. Person status requirements for access to U.S. export-controlled information: U.S. lawful permanent resident, U.S. Citizen, or granted asylee/refugee status.

• Extensive hands-on Linux/Unix server administration experience, including patching, tuning, troubleshooting, and scripting.

• Practical AWS experience, including EC2, S3, IAM, and VPC.

• Familiarity with AI-enabled operational tools and automation.

• Experience with IBM Engineering Lifecycle Management, DOORS Classic, or Rational Synergy and Change.

• Proven experience leading platform migrations, including transitions from legacy source control to Git-based tools.

• Automation and CI/CD experience utilizing Python, Bash, PowerShell, Jenkins, Artifactory, and Ansible.

• Experience with ITSM tools such as ServiceNow.

• Background in regulated aerospace or defense environments, including DO-178C, DO-254, export control, or CMMC.

• Experience in Agile delivery methodologies, such as Scrum, Kanban, or SAFe.

• Excellent written and verbal communication skills.

• Ability to work effectively with global teams, both independently and collaboratively.

🏝️ Benefits

• Annual discretionary bonus based on a percentage of base salary.

• Medical, dental, vision, and prescription drug coverage.

• Access to a Health Coach from GE Aerospace.

• Employee Assistance Program offering 24/7 confidential assessment, counseling, and referral services.

• GE Aerospace Retirement Savings Plan.

• 401(k) savings plan with company matching contributions and retirement contributions.

• Fidelity resources and planning consultants available.

• Tuition assistance for further education.

• Adoption assistance for eligible employees.

• Paid parental leave to support new parents.

• Disability insurance for peace of mind.

• Life insurance coverage.

• Paid time off for vacations or illness.

• Opportunities for professional development and growth.

• Competitive compensation package.