Senior Specialist I – Enterprise Applications

This is a fully remote position, open to applicants in United States.

📋 Description

• Strategize, design, develop, and implement effective business processes and operational systems.

• Support essential organizational functions and business processes, focusing on Salesforce or comparable CRMs.

• Collect, analyze, and execute data that supports business cases, proposed initiatives, and system requirements.

• Offer Salesforce integration and strategic planning, evaluate/design EAS systems, and conduct prototyping, configuration, and testing.

• Ensure the accuracy of Salesforce, monitor critical metrics/data tracking, and align with business necessities.

• Collaborate with Salesforce users regarding system support, maintenance, configuration, operational inquiries, reporting, integrations, and administration.

• Utilize Salesforce add-ons to enhance the ecosystem's value.

• Guide the development of new functionalities while fostering relationships with end users and project stakeholders.

• Oversee Salesforce and Salesforce-integrated solutions, including Pardot, Mobile, and Sales/Marketing applications.

• Provide user support in a production environment.

• Conduct or participate in meetings to gather requirements.

• Manage bulk data, including RingLead and other deduplication tools.

• Handle security and user management.

⛳️ Requirements

• Bachelor’s degree, preferably in computer science or a related discipline, or any combination of education and experience that meets the necessary qualifications.

• Over 5 years of experience in various Salesforce Cloud environments (Sales, Marketing, Community, Service).

• Advanced proficiency in Salesforce.com administration, configuration, and custom development.

• Salesforce ADM 201 certification is mandatory.

• Familiarity with Salesforce.com configuration and portals, custom objects, workflow rules, validation rules, Microsoft Office Suite, and enterprise-scale relational databases.

• Strong relationship management, communication, and presentation abilities.

• Experience collaborating with customers, vendors, peers, and senior management.

• Proven experience as a team member, providing mentorship and guidance to junior staff.

• Capability to offer orientation and training to end users.

• Ability to stay organized, prioritize tasks, multitask, work independently, and meet deadlines.

🏝️ Benefits

• Equal opportunity employer.

• Inclusive environment dedicated to diversity.