Senior Specialist, Client Delivery – Incent

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Engage with a diverse array of clients and customers, mainly through phone, chat, and email, to assess marketing needs and independently address escalations.

• Keep precise records of profiles and communications, along with proactive reporting linked to support and actions taken.

• Guide customers and advertising partners in the creation and submission of content that enhances their brand and adheres to program requirements.

• Evaluate marketing materials against predefined guidelines and brand standards to identify eligible reimbursement costs.

• Collaborate with customers to boost participation, engagement rates, and content performance across relevant platforms.

• Foster partnerships by acting as a liaison with internal teams.

• Work collaboratively with the team and take part in idea-sharing and brainstorming activities.

• Offer ongoing internal feedback and proactively communicate status updates and recommendations to customers.

• Troubleshoot website functionality issues and coordinate with IT for resolutions.

• Conduct monthly release testing and oversee enhancement quality assurance.

• Execute self-quality-control checks and take responsibility for personal quality and productivity.

• Carry out pre-payment quality-control checks to ensure accuracy and adherence to program guidelines.

• Assist in mentoring and training colleagues to enhance program and platform knowledge and improve overall quality.

• Adjust job responsibilities flexibly as needed.

⛳️ Requirements

• Bachelor's degree in business, communication, journalism, marketing, or a related field.

• At least 1 year of experience in an agency or a related role.

• Preference for some remote work experience and a proven ability to work independently.

• Demonstrated technical proficiency, including experience with Microsoft Word, Excel, Outlook, and social publishing platforms.

• Preferred knowledge of multimedia digital content.

• Experience collaborating with teams in a fast-paced environment.

• Awareness of industry trends and a strong passion for technological innovation and client service.

• Outstanding client and customer service abilities.

• Excellent attention to detail and time management skills.

• Strong verbal and written communication capabilities.

• A natural curiosity and a keen desire to learn.

🏝️ Benefits

• Remote work.

• Full-time employment.