Senior Solutions Engineer

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Stay updated on the competitive landscape and emerging technologies to optimally position Zayo in the market.

• Offer guidance and support during customer meetings throughout the sales process, from discovery to closure.

• Cultivate strong relationships with the customer's technical influencers and recommenders to effectively address technical objections and drive opportunities to completion.

• Develop and articulate the customer-specific value proposition to client executives and key partners, highlighting Zayo’s role in achieving each customer's business objectives.

• Prepare proposals and assist in the contracting process by ensuring all technical and compliance requirements are met.

• Analyze customer needs to determine how Zayo products and services can be utilized to address their challenges and requirements.

• Design optimal solution options, balancing capabilities, resilience, and cost to fulfill customer needs, leveraging your expertise in local and global services.

• Utilize your outstanding cross-functional leadership abilities to manage design teams comprising members from various departments and oversee complex, iterative designs to completion.

• Confirm the feasibility of the proposed solution with operations and product teams.

• Document and diagram solutions to clearly represent all technical components.

• Engage in the creation and delivery of persuasive face-to-face sales presentations that showcase technical expertise in the designed solutions and the Zayo products utilized.

• Act as a subject matter expert in one or more technologies and services.

• Educate and consult customers on significant technology and industry trends.

• Actively engage in bidirectional knowledge sharing with your peers at Zayo and its business partners.

• Assist in enhancing the product and technical knowledge of your sales colleagues.

⛳️ Requirements

• Bachelor’s degree in computer science, engineering, or a related field; or equivalent business or military experience.

• A minimum of five (5) years of experience in technical sales engineering or support roles within the telecommunications sector.

• Industry certification in two or more specialized technologies.

• Exceptional communication skills, including written, verbal, listening, reasoning, and objection handling.

• Proficient in using common business applications, including Google and/or Microsoft suites.

• Ability to work independently and effectively manage multiple projects while collaborating with team members from various disciplines.

• Capacity to navigate ambiguity and quickly respond to changes in a fast-paced environment.

• Experience in developing and delivering technical training programs.

• Expert-level technical knowledge in networking, encompassing optical, routing, switching, software-defined networks, and network security.

• Understanding of business continuity and disaster recovery concepts, with experience in designing for various resiliency needs.

• Familiarity with application and data architectures, including public, private, and hybrid clouds, as well as edge performance and security requirements.

• Ability to create technical designs and diagrams for customer solutions and effectively communicate design concepts to both technical and business audiences.

• A results-driven mindset.

🏝️ Benefits

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy including paid parental leave