Senior Solutions Engineer

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Act as a subject matter expert regarding Toast products, extensible tools, and integrated partners.

• Serve as a trusted collaborator to Enterprise Sales Representatives.

• Convert business objectives into customized solutions that meet customer needs.

• Travel across the country to present Toast solutions to key stakeholders.

• Effectively showcase the value of a comprehensive solution to purchasing personas.

• Collaborate closely with the Toast product team.

• Utilize restaurant industry experience to advise prospects.

• Partner with the marketing team to plan and execute customer conferences.

⛳️ Requirements

• Relevant experience in hospitality, POS knowledge, or a related industry is required.

• Experience with multi-location brands, enterprise/franchise IT systems, or complex organizational structures is highly preferred.

• Willingness to travel 30% or more to meet business requirements is essential.

• Strong presentation skills are required, including executive presence and the ability to clearly articulate complex products and concepts.

• Must be highly collaborative, acting as a trusted partner to sales, onboarding, and product teams.

• A solid understanding of APIs is necessary; coding skills are not required.

• Must be highly organized, demonstrating a proven capability to manage a multi-stage pipeline of high-touch deals while ensuring strong ownership and follow-through.

• Ability to handle complex customer communications fluently while ensuring high levels of customer satisfaction.

• Strong problem-solving and troubleshooting skills are essential.

🏝️ Benefits

• Competitive compensation.

• Health and wellness benefits programs.

• Flexible work arrangements.

• Opportunities for professional development.

• Participation in customer conferences and industry trade shows.