Senior Solution Specialist – Associate Director – Director, Access Center

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead pre-sales strategies, solution design, and deal execution within Innovaccer’s Experience product portfolio.

• Lead consultative discovery processes across Access, Outreach, and Experience workflows.

• Develop solution architectures, mock workflows, and demonstration flows.

• Conduct demonstrations and narrative-driven presentations.

• Create pitch materials suitable for executives, along with business cases, ROI analyses, proposals, and transformation roadmaps.

• Collaborate with Sales leaders on deal strategies, commercial proposals, contracting frameworks, and pricing decisions.

• Provide expert knowledge on Access operations and patient engagement.

• Craft strategic narratives and go-to-market strategies for Access & Outreach.

• Assess customer needs, the competitive landscape, and solution gaps to guide Product teams.

• Create reusable assets, playbooks, workflow libraries, and value frameworks.

• Connect customer requirements with Experience product capabilities; recommend enhancements and shape solution blueprints.

• Assist with commercial packaging, bundling, and cross-product alignment.

• Participate in strategic executive meetings and present Innovaccer’s perspective.

• Guide customers in modernization strategies without managing long-term relationships.

• Convert technical capabilities into operational, clinical, and financial value.

⛳️ Requirements

• 8–12+ years of experience in healthcare access operations, patient engagement, digital front-door transformation, consulting, or solution engineering.

• Extensive knowledge in various Access Center workflow areas, including scheduling, voice agents, registration, insurance verification, call center operations, omnichannel engagement, referrals, and digital experience.

• Familiarity with Call Center technology stacks.

• Experience in Call Center transformation.

• Proven track record of driving complex deals in enterprise provider or health system settings.

• Strong capability to design and execute demos, mock workflows, and solution narratives.

• Outstanding communication and storytelling abilities.

• Strong analytical and commercial insight; capable of creating ROI models, business cases, and pricing structures.

• Experience in influencing product direction and collaborating with Product teams.

• Ability to function as a high-ownership individual contributor within matrixed teams.

• Bachelor’s degree required; master’s degree (MBA, MHA) preferred.

• Willingness to travel up to 30–40% for customer meetings and internal strategy sessions.

• Employment eligibility verification required for newly hired employees based in the U.S. and employed by Innovaccer Inc.

🏝️ Benefits

• 20 days of fixed time off annually, in addition to company holidays.

• Generous parental leave policy.

• Monetary incentives and company-wide recognition programs.

• Comprehensive medical, dental, and vision insurance.

• 100% company-paid short- and long-term disability insurance.

• 100% company-paid basic life insurance.

• Access to discounted legal aid services.

• Pet insurance options available.