Senior Solution Consultant

This is a fully remote position, open to applicants in Germany.

📋 Description

• Direct strategic customer interactions throughout the entire sales lifecycle, concentrating on fraud, risk, and payment optimization strategies.

• Convert merchant challenges (such as fraud losses, false declines, and conversion gaps) into data-centric value propositions and solution strategies.

• Highlight ACI’s payment orchestration capabilities to facilitate smarter routing, decision-making, and performance enhancement.

• Define and communicate business outcomes, including: fraud reduction, risk mitigation, authorization improvement, revenue recovery, and enhanced customer experience and checkout performance.

• Conduct consultative discovery workshops to identify critical pain points within payments, fraud, and risk sectors.

• Create comprehensive solution strategies that integrate payments, fraud detection, and data intelligence.

• Collaborate with Sales and Account teams to advance and secure strategic deals.

• Develop persuasive executive narratives, proposals, and ROI models.

• Provide thought leadership on industry trends, including fraud evolution, regulatory impacts (like PSD2/3), and payment innovation.

• Work alongside Product and Product Marketing teams to influence roadmap direction and market positioning based on customer insights.

⛳️ Requirements

• 5–10+ years of experience in one or more of the following areas: fraud & risk management (e.g., fraud detection, decision-making, chargebacks), payment intelligence/optimization (e.g., authorization uplift, routing strategies), and merchant payments (acquiring, gateways, orchestration, wallets).

• Demonstrated experience in a consultative, customer-facing position (Solution Consulting, Pre-Sales, Advisory).

• Strong grasp of fraud prevention strategies and their trade-offs (approval vs. risk vs. customer friction).

• Understanding of payment performance factors (authorization rates, routing, issuer behavior).

• Proficiency in data-driven decision-making and optimization techniques.

• Familiarity with payment orchestration platforms is a significant advantage.

• Capability to translate technical functionalities into clear business value and outcomes.

• Excellent stakeholder engagement and executive communication abilities.

• Experience in constructing ROI cases, value models, and business justifications.

• Ability to challenge customer assumptions and guide strategic discussions.

• Experience collaborating with enterprise merchants in retail, eCommerce, or digital services.

• Familiarity with regulatory frameworks (PSD2, SCA, etc.).

• Data-driven mindset with the ability to utilize analytics and insights to inform decisions.

• Comfortable operating in complex, multi-stakeholder sales environments.

• Strong collaboration skills with cross-functional teams (Sales, Product, Marketing).

🏝️ Benefits

• Opportunities for career advancement.

• Professional development initiatives.

• Competitive compensation and benefits package.

• Innovative and collaborative working environment.