Senior Software Engineer – ITOM

This is a fully remote position, open to applicants in India.

📋 Description

• Lead, coach, and mentor a team of Software Engineers.

• Develop professional services projects for clients.

• Implement and create customizations in ServiceNow according to functional and technical specifications.

• Collect systems requirements for integrations from end users, IT teams, and key stakeholders.

• Tailor ServiceNow applications and support the deployment of ITOM applications, including CMDB and Discovery.

• Set up ServiceNow integrations with other applications using REST/SOAP web services.

• Implement Flow Designer, Business Rules, scripting, integrations, and logic.

• Assist customers in comprehending technical solutions for their business needs.

• Gather environmental data from technical SMEs to aid in service map and event management.

• Define and validate impact assessment criteria within service maps.

• Engage in user acceptance testing for maps, impact rules, and event management tasks.

• Promote update sets and data across relevant ServiceNow environments.

• Address production incidents within the assigned scope.

• Collaborate with the existing ServiceNow technical lead to ensure consistent methodologies and shared practices.

• Maintain operational documentation and standard operating procedures (SOPs).

⛳️ Requirements

• Over 4 years of experience in implementing, administering, configuring, and/or developing ServiceNow in ITOM (CMDB/Discovery/Mid Services).

• Proficiency in integrating ServiceNow with other systems/platforms using both mid servers and cloud-based solutions.

• Experience with ITOM and automated, bi-directional integrations between two systems.

• Familiarity with Data Extraction Technologies (e.g., JDBC, ODBC) or ETL integrations.

• Knowledge of ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.

• Capability to create technical design documents and user guides.

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or equivalent work experience.

• Willingness and ability to pursue further education within the ServiceNow platform and obtain competency certifications and module accreditations.

• Preferred certifications: ITIL Foundation; ServiceNow CSA and CAD.

🏝️ Benefits

• Official ServiceNow training.

• Support and guidance on projects.

• Opportunity to earn multiple ServiceNow certifications.

• ServiceNow competency certifications and module accreditations.

• An equal opportunity workplace.

• Workplace accommodation support.