Senior Site Reliability Engineer

This is a fully remote position, open to applicants in Vietnam, +1 more country.

📋 Description

• Design, develop, and maintain dependable software, cloud infrastructure, and reusable automation tools.

• Take ownership of reliability enhancements from initial investigation and design to delivery and follow-up.

• Recognize persistent operational issues and implement lasting solutions to enhance reliability, scalability, and performance.

• Engage in design and code reviews, proactively identifying risks related to reliability, security, and operability.

• Enhance metrics, logs, traces, alerts, deployment safeguards, and recovery automation processes.

• Collaborate with product engineering teams to bolster service health and facilitate safe self-service capabilities.

• Participate in a 24/7 on-call rotation for critical business services, leading the technical response in your designated area.

• Lead or assist in incident reviews and follow-up actions to minimize recurrence and impact.

• Share expertise, refine runbooks, and mentor engineers on reliability best practices.

• Automate client onboarding processes, deployments, and disaster recovery operations.

• Work closely with engineering teams on services that support global payment systems.

⛳️ Requirements

• Over 3 years of experience in Site Reliability Engineering or a closely related field.

• Strong knowledge of cloud networking, distributed systems, and service architecture.

• Proficient in writing tested, maintainable production code using languages such as Python, Go, Java, Kotlin, Scala, or similar.

• Hands-on experience with AWS, Docker, GitHub Actions, Terraform, and Kubernetes, including ECS or EKS.

• Familiarity with observability, CI/CD, production automation, and infrastructure as code practices.

• Understanding of cloud security and identity management, including AWS IAM and Active Directory.

• Experience in applying SLIs, SLOs, and SLAs to evaluate service health and inform engineering priorities.

• Capability to troubleshoot complex systems and translate operational challenges into maintainable software or automation solutions.

• A degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience.

• A strong desire to learn, grow, and work collaboratively with the engineering team.

• Ability to operate as an independent contractor and issue invoices as needed.

• Capacity to pass background checks, including credit, education verification, sanctions, employment history, criminal records, and ID checks.

• Legal authorization to work in your current country of residence without the need for visa sponsorship or additional work authorization.

🏝️ Benefits

• Fully remote position with a distributed team across multiple time zones, primarily serving the APAC region.

• Support for continuous career growth and professional development.

• A diverse, collaborative, and mission-driven engineering culture.

• Independent contractor arrangement with monthly payments made in US dollars.

• Opportunities for global team collaboration and meaningful ownership of reliability improvements.