L2 Cloud Operations Engineer – Azure, AWS

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver Level 2 support for incidents, alerts, and service requests related to Azure and AWS infrastructure.

• Manage and resolve issues with Azure VMs, disks, storage accounts, EC2 instances, EBS volumes, snapshots, and associated resources.

• Oversee the health, availability, performance, and utilization of cloud resources utilizing Azure Monitor, Log Analytics, and Amazon CloudWatch.

• Diagnose and troubleshoot issues concerning virtual machines, connectivity, CPU, memory, disk, operating systems, and networking.

• Provide support for Azure VNets, subnets, NSGs, AWS VPCs, security groups, route tables, and connectivity troubleshooting.

• Handle approved provisioning, resizing, patching, backup validation, recovery, and infrastructure lifecycle activities.

• Assist with Azure RBAC, AWS IAM, security remediation, access reviews, and compliance initiatives.

• Address incidents and service requests within established SLAs and implement approved changes in accordance with set procedures.

• Investigate monitoring alerts and escalate complex matters to Level 3 Cloud Subject Matter Experts.

• Adhere to ITIL processes for Incident, Problem, Change, and Request Management.

• Maintain runbooks, operational documentation, incident records, and shift handover protocols.

• Collaborate with Security, Network, Windows/Linux, Storage/Backup, and Application teams.

• Identify opportunities for capacity, performance, and cost optimization.

• Ensure seamless APAC–EMEA–NLAM follow-the-sun handovers within a rotational shift-based global 24x7x365 support model.

⛳️ Requirements

• 3-6 years of practical experience in Azure and/or AWS cloud infrastructure operations.

• Proficient in Azure VMs, disks, storage accounts, Azure Monitor, and Log Analytics.

• Familiar with AWS EC2, EBS, snapshots, and CloudWatch.

• Knowledgeable in cloud networking, including Azure VNets, NSGs, AWS VPCs, subnets, security groups, and routing.

• Experienced in cloud VM provisioning, monitoring, troubleshooting, patching, and lifecycle management.

• Working knowledge of Azure RBAC and/or AWS IAM, security controls, and access management.

• Understanding of cloud backup, recovery, disaster recovery, and vulnerability remediation.

• Experience with ITSM tools such as ServiceNow and ITIL-based Incident, Problem, and Change Management.

• Basic scripting skills in PowerShell, Python, Azure CLI, or AWS CLI.

• Familiarity with SLA-driven enterprise production operations and a 24x7 support environment.

🏝️ Benefits

• Dynamic environment with robust customer and partner networks.

• Culture that fosters innovation, collaboration, and continuous learning.

• Diverse and inclusive workplace.

• Equal opportunity employer.