Senior Site Reliability Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee, support, and ensure the reliability, availability, and performance of extensive GeForce NOW production services in both cloud and datacenter settings.

• Engage in production incident triage, troubleshooting, and resolution of intricate infrastructure and application challenges.

• Take part in the on-call rotation, including some weekend duties, to guarantee prompt restoration of services for customers.

• Monitor service health through metrics, logs, traces, and dashboards, proactively identifying reliability, performance, and capacity concerns.

• Collaborate with software engineering, platform, networking, and infrastructure teams to enhance operational readiness, reliability, and service resilience.

• Propel observability initiatives by refining monitoring, alerting, dashboards, and telemetry.

• Develop automation, reduce operational toil, and enhance deployment, recovery, and operational processes.

• Lead and engage in incident responses, root cause analyses, and blameless postmortems.

• Design and create custom tools, automation, and self-service solutions for GeForce NOW.

• Assess operational processes and pinpoint engineering-driven enhancements for reliability, efficiency, and customer satisfaction.

• Contribute to the design, deployment, and management of Kubernetes-based services.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related technical field, or equivalent experience.

• Over 5 years of experience in supporting and operating mission-critical production services in a live-site environment as an SRE, Production Engineer, or a similar position.

• In-depth knowledge of containerization, microservices architecture, and Kubernetes.

• Familiarity with Kubernetes ecosystem components and operational best practices.

• Capability to troubleshoot complex production challenges, determine root causes, and drive issues to resolution.

• Strong understanding of distributed systems across applications, infrastructure, networking, and cloud services.

• Experience with incident management, change management, postmortem reviews, and operational excellence initiatives.

• Practical automation development experience using Python, Go, Bash, or similar programming languages.

• Understanding of SLOs, SLIs, error budgets, KPIs, and service reliability practices.

• Proficient in using Prometheus, Grafana, ELK/OpenSearch, and monitoring and alerting tools.

• Experience operating services in public cloud environments like AWS, Azure, GCP, or equivalent.

• Background in supporting large-scale customer-facing cloud or gaming services.

• Strong operational and troubleshooting expertise in Kubernetes.

• Familiarity with OpenTelemetry.

• Excellent scripting or programming skills with a focus on automation.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible work hours and remote work options.

• Engaging company culture with a focus on collaboration and innovation.