Senior Site Reliability Engineer

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Take ownership of SLOs for essential customer pathways, which include SDK delivery, login processes, the product builder, and AI functionalities.

• Implement effective alerting mechanisms.

• Oversee Kubernetes management, networking, and autoscaling on GCP and/or AWS across both US and EU regions.

• Conduct infrastructure upgrades while minimizing cloud and LLM expenditures.

• Manage ClickHouse alongside PostgreSQL or MySQL, encompassing replication, backups, restoration, and capacity planning.

• Administer infrastructure as code across cloud services, networking, and Cloudflare.

• Design incident response rotations, lead incident management efforts, perform root-cause analyses, and ensure follow-through on resolutions.

• Develop and sustain release pipelines that facilitate multiple weekly releases, progressive rollouts, and swift rollbacks.

• Ensure enterprise readiness by implementing tenant isolation, rate limiting, dedicated environments, and SOC 2 controls with accompanying evidence.

• Map both environments, initiate SLOs and alerting, establish an on-call rotation, and achieve measurable improvements in uptime or cloud spending within 90 days.

• Report directly to the CTO.

⛳️ Requirements

• A minimum of 7 years in SRE, DevOps, or platform engineering, with at least 3 years of experience managing production for a SaaS product.

• Extensive hands-on experience with GCP and/or AWS.

• Experience with Kubernetes in production settings: deployments, networking, scaling, and version upgrades.

• Proficient in Terraform or a similar Infrastructure as Code (IaC) tool used in real production environments.

• Experience with ClickHouse or another columnar database in production, in addition to PostgreSQL or MySQL.

• Proven track record of operating distributed, multi-region systems and leading incidents from start to finish.

• Familiarity with CI/CD processes that involve progressive delivery and established rollback strategies.

• C1 or C2 level proficiency in English, capable of guiding engineers and executives through infrastructure trade-offs.

• Daily utilization of AI coding agents (such as Claude Code or similar) in infrastructure tasks is a plus.

• In-depth knowledge of the Grafana stack: Prometheus, Loki, and OnCall is advantageous.

• Hands-on experience with SOC 2 or ISO 27001 audits is beneficial.

• Experience operating embedded JavaScript or mobile SDKs at high volumes is a plus.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and continuous learning.

• A collaborative and innovative work environment.