Senior Site Reliability Engineer

This is a fully remote position, open to applicants in United States, +2 more states.

📋 Description

• Ensure uptime, reliability, and performance for production SaaS environments across AWS, colocation, and hosted infrastructure platforms.

• Provide independent support for Windows and Linux infrastructure, virtualization platforms, storage systems, and networking components.

• Drive initiatives for infrastructure modernization and operational automation.

• Diagnose and troubleshoot complex infrastructure, application connectivity, and production incidents; lead root cause analysis and suggest corrective measures.

• Enhance monitoring, alerting, and operational visibility.

• Collaborate with security teams and technology leaders on compliance initiatives for SOX, PCI, and HIPAA.

• Oversee vulnerability remediation and the maintenance of infrastructure lifecycle.

• Create technical documentation, operational procedures, and infrastructure standards.

• Facilitate reliable infrastructure hosting production database systems in collaboration with application teams and vendors.

• Manage medium-sized infrastructure projects from the planning phase through to implementation.

• Engage in disaster recovery testing, recovery planning, and continuous operational improvement.

• Assess emerging technologies and propose enhancements for infrastructure operations.

⛳️ Requirements

• A minimum of 8 years of experience in systems, infrastructure, or cloud engineering supporting production environments.

• Proficient in administering Windows Server and Linux systems.

• Experienced in supporting infrastructure within AWS environments.

• Familiarity with enterprise virtualization platforms.

• Skilled in designing or implementing infrastructure automation using PowerShell, Bash, Python, or similar scripting languages.

• Experience in leading technical investigations and root cause analysis for production issues.

• Understanding of networking fundamentals, firewalls, backup and recovery processes, and operational resiliency.

• Knowledge of enterprise monitoring platforms and operational troubleshooting.

• Familiarity with operational support for production database infrastructure, including backup validation, connectivity troubleshooting, and recovery operations.

• Excellent communication, collaboration, and technical documentation skills.

• Ability to independently manage complex production infrastructure with minimal oversight.

• Preferred experience with Terraform or Infrastructure as Code.

• Preferred experience with Ansible, Puppet, or Chef.

• Preferred experience in supporting PCI-DSS, HIPAA, or SOX-regulated environments.

• Preferred experience with implementing infrastructure modernization or cloud migration projects.

• Preferred experience in supporting highly available SaaS or public-facing systems.

• Preferred experience in developing disaster recovery plans and participating in recovery testing.

• Preferred experience in creating engineering standards, operational documentation, and infrastructure diagrams.

• Must be eligible to work without sponsorship.

🏝️ Benefits

• Flexible work environment.

• Comprehensive health and wellness benefits.

• 401(k) plan with company match.

• Flexible and generous Flexible Time Off (FTO).

• Employee Stock Purchase Program.