Senior Site Reliability Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of production reliability, encompassing availability, latency, performance, capacity planning, monitoring, emergency response, and uptime for production environments.

• Establish, maintain, and enhance SLOs, SLIs, error budgets, actionable dashboards, and observability practices.

• Examine, troubleshoot, and resolve operational challenges impacting service reliability and SLO performance.

• Develop and automate multi-environment observability capabilities, including capacity forecasting based on usage trends.

• Minimize toil and enhance development velocity through automation and ongoing improvements.

• Deliver production support, which includes incident, change, and problem management; root cause analysis; service restoration; runbooks; and standard operating procedures.

• Discover data-driven opportunities to enhance system architecture, availability, performance, and reliability.

• Collaborate with software engineering teams on release management, roadmap planning, and operational readiness.

• Implement and oversee reliability and observability tools such as Datadog, Prometheus, and Grafana.

• Work closely with key Software Engineering stakeholders to promote the adoption of SLOs, error budget policies, actionable alerts, incident retrospectives, chaos testing, and end-to-end ownership.

⛳️ Requirements

• Proficiency with monitoring, APM, and observability tools such as Splunk, Prometheus, Datadog, and OpenTelemetry.

• Experience in implementing observability strategies for logs, metrics, and traces.

• Strong grasp of CI/CD practices and tools like Jenkins, GitHub Actions, GitLab, Argo, and Kargo.

• Solid understanding of major cloud providers, preferably AWS, and cloud-native infrastructure concepts.

• In-depth knowledge of containerization technologies, including Kubernetes and Helm.

• Familiarity with one or more programming languages, such as Java, Python, or Go.

• Basic understanding of .NET application development.

• Strong comprehension of Linux, Windows, software development, systems, networking, and cloud concepts.

• Experience utilizing AI to boost productivity and enhance technical skills.

🏝️ Benefits

• Comprehensive health benefits.

• Generous PTO.

• 401(k) matching.

• Paid parental leave for full-time employees.

• Hybrid work schedules.

• Career development support.

• Wellness programs.

• Opportunities to give back through the CR Cares™ community engagement initiative.