Senior ServiceNow Technical Consultant

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Act as a subject matter expert and technical leader tasked with the design, development, and implementation of enterprise-scale ServiceNow solutions.

• Work closely with clients and internal teams to convert complex business requirements into effective and scalable platform configurations.

• Oversee the complete design and development process of ServiceNow solutions covering ITSM, Customer Service Management (CSM), Human Resources Service Delivery (HRSD), CRM, and Data Foundations modules.

• Design scalable, best-practice ServiceNow configurations that are in line with client business objectives and platform governance standards.

• Collaborate with stakeholders, business analysts, and project managers to collect and refine technical requirements, translating them into actionable development tasks.

• Create and customize ServiceNow components, including workflows, business rules, UI policies, client scripts, REST/SOAP integrations, and Flow Designer automations.

• Facilitate technical discovery sessions and solution workshops with enterprise clients to uncover gaps, risks, and opportunities for optimization.

• Conduct code reviews, uphold development standards, and mentor junior consultants and developers on ServiceNow best practices.

• Manage and assist with platform upgrades, patch testing, and instance health activities to guarantee stability and performance across client environments.

• Generate and maintain detailed technical documentation, including solution design documents, integration specifications, and deployment guides.

⛳️ Requirements

• Over 5 years of practical ServiceNow development and configuration experience within a consulting or enterprise setting.

• Proven expertise in at least three of the following modules: ITSM, CSM, HRSD, CRM, or Data Foundations.

• Proficient in ServiceNow scripting languages, including JavaScript, GlideScript, and Jelly.

• Demonstrated experience in designing and implementing REST and SOAP-based integrations with third-party systems.

• Strong comprehension of ITIL processes and their relation to ServiceNow platform capabilities.

• Exceptional communication skills in English, with the ability to clearly present technical concepts to both technical and non-technical audiences.

• Active ServiceNow Certified System Administrator (CSA) certification is preferred.

• One or more ServiceNow Certified Implementation Specialist (CIS) certifications in ITSM, CSM, HRSD, or related fields is preferred.

• Experience with ServiceNow Performance Analytics, Reporting, and dashboarding is preferred.

• Familiarity with Agile and Scrum delivery methodologies in a consulting environment is preferred.

• Previous experience in a client-facing consulting role managing multiple concurrent engagements is preferred.

• Knowledge of ServiceNow App Engine, IntegrationHub, and low-code/no-code development capabilities is preferred.

🏝️ Benefits

• Remote-friendly opportunity.

• Opportunity to work at the forefront of digital service management.