This is a fully remote position, open to applicants in Brazil.

• Design, develop, and configure workflows, business rules, forms, and scripts to fulfill requirements.

• Assist in the analysis and definition of both functional and technical requirements.

• Collaborate with stakeholders to identify solutions and convert business needs into platform designs.

• Create test scripts and support User Acceptance Testing (UAT) as well as production deployments.

• Configure and manage ServiceNow modules, automation, and integrations.

• Perform code reviews and work together on enhancements and projects.

• Develop and enhance ITSM/CSM capabilities including portal, incident, problem, change, CMDB, assets, and catalog.

• Ensure platform health by managing upgrades and performance tuning.

• Uphold data integrity and security through robust design and governance practices.

• Offer end-user support and training.

• 8-10 years of experience with ServiceNow, encompassing configuration, design, development, implementation, administration, and support.

• In-depth knowledge of ServiceNow applications such as CSM, ITSM, ITOM, and SPM.

• Exceptional communication, documentation, and training abilities.

• Capability to effectively manage multiple priorities and strong problem-solving skills.

• Bachelor's degree in Computer Science or a related field, or equivalent experience.

• ServiceNow Developer and/or Implementation Specialist certification is preferred.

• Proficiency in Portuguese and English; Spanish is an added advantage.

• Compensation, bonuses, and benefits tailored to the skills of top-performing team members.

Senior ServiceNow Developer

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