Senior ServiceNow Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, configure, and enhance essential ITSM workflows, state models, assignment rules, and user interfaces.

• Implement automation and orchestration through Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes.

• Maintain and customize Service Catalog items, record producers, and the Service Portal.

• Sustain CI class structures, relationship mappings, and data reconciliation rules in accordance with CSDM.

• Troubleshoot CI data accuracy, IRE rules, and transform map challenges.

• Design and develop upgrade-safe custom applications utilizing ServiceNow Studio and Application Engine.

• Design, build, and troubleshoot REST and SOAP APIs, IntegrationHub spokes, and MID Server configurations.

• Collaborate with Product Owners, Process Managers, and cross-functional teams using Agile/Scrum methodologies.

• Shape solution design and platform governance in partnership with technical stakeholders, architects, and product owners.

• Estimate relative work effort to facilitate prioritization.

• Support platform upgrades, instance cloning, and ATF execution.

• Keep abreast of new platform capabilities.

• Undertake additional tasks as assigned.

⛳️ Requirements

• Minimum of 3 years of relevant experience.

• Technical training, certification(s), or degree is required.

• Extensive knowledge of Incident, Change, and Problem modules.

• Experience with CMDB architecture and scoped application development.

• Proficiency in JavaScript, Glide APIs, HTML/CSS, JSON, XML, and REST/SOAP.

• Familiarity with IntegrationHub and MID Server administration.

• Understanding of ITIL processes.

• Knowledge of SDLC best practices.

• Experience in gathering requirements within an Agile/Scrum framework.

• Strong skills in complex problem-solving.

• Clear and authoritative communication with the ability to influence stakeholders.

• Capability to contribute to proposals, technical documentation, and solution design.

• Proficiency in leading Scrum demos, agile ceremonies, and collaborative work groups.

• Ability to guide team progress towards shared goals.

• Skills in talent development, including mentoring and fostering staff growth.

• Ability to enhance methodologies and address process gaps.

• Experience in managing customer delivery expectations and ensuring high-quality outcomes.

• ServiceNow Certified System Administrator certification is mandatory.

• Must be legally authorized to work in the United States.

• Must be able to pass a background check to obtain Public Trust.

• US citizenship is not a requirement.

🏝️ Benefits

• Growth: AI-powered career tool identifying career steps and learning opportunities.

• Internal mobility team dedicated to supporting career goals.

• Comprehensive benefits and wellness packages.

• 401(k) plan with company match.

• Competitive salary.

• Paid time off.

• Full-flex work weeks.

• Medical plan options, some of which include Health Savings Accounts.

• Dental plan options.

• Vision plan.

• Vacation, sick, and personal leave.

• Paid holidays.

• Paid parental, military, bereavement, and jury duty leave.

• Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees.

• Short- and long-term disability benefits.

• Life insurance.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.

• Award-winning culture of innovation.

• Military-friendly workplace.