Senior Service Solutions Analyst

This is a fully remote position, open to applicants in New Hampshire.

📋 Description

• Collaborate with Sales, Solution Consultants, and Professional Services Delivery to define, shape, and position service offerings.

• Convert customer needs into clear solution strategies, effort estimates, and high-quality Statements of Work (SOWs).

• Conduct discovery sessions with prospects and customers to grasp business objectives, current processes, constraints, and success criteria.

• Create effort estimates and resource models in collaboration with Delivery Managers and Technical Consultants.

• Write and enhance Statements of Work (SOWs) and accompanying proposal materials to ensure clarity, thoroughness, and alignment with commercial and delivery standards.

• Collaborate with Account Executives and Solution Consultants on service strategies, proposal positioning, and customer presentations.

• Ensure the integrity of the services pipeline by promptly updating scoping artifacts, assumptions, and approvals.

• Facilitate the transition from Sales to Delivery, ensuring project teams have complete scope context and supporting documentation.

• Articulate complex technical and delivery concepts in a clear, customer-friendly manner, adjusting the level of detail according to the audience.

⛳️ Requirements

• Over 5 years of experience in professional services solutioning, solution consulting, delivery management, business analysis, or a similar customer-facing role in enterprise software/SaaS.

• Proven experience in scoping and documenting service engagements, including the development of Statements of Work (SOWs), assumptions, dependencies, and change control processes.

• Capability to estimate effort and convert requirements into phased delivery plans; knowledgeable in implementation methodologies (Agile, Waterfall, or hybrid).

• Strong analytical and problem-solving abilities, with the capacity to synthesize inputs from both technical and business stakeholders into clear recommendations.

• Exceptional written and verbal communication skills, including the ability to present service solutions and influence decision-making among senior stakeholders.

• Comfortable working across various functions such as Sales, Solution Consultants, Delivery, Product, and Engineering; adept at managing multiple priorities in a fast-paced environment.

• Bachelor’s degree in Business, Information Systems, Engineering, Supply Chain, or a related field (or equivalent experience).

• Professional certifications (e.g., PMP, ITIL, Agile) are advantageous.

🏝️ Benefits

• Comprehensive training provided to all employees.

• Focus on employee development.

• Inclusion, diversity, and belonging are essential to our success.