Senior Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitates effective communication with key customers and team members in the field to guarantee that product enhancements and improvements are accurately completed.

• Maintains regular interaction with key customers, necessitating a high level of tact and courtesy.

• Serves as the authority on product knowledge and subject matter expertise.

• Conducts highly complex diagnostic procedures.

• Generates reports for senior leadership that present interpreted test data to address design or system-related issues and promote continuous improvement.

• Transmits technical information to both technical and non-technical stakeholders, including senior leadership.

• Ensures that key customers and field teams are updated on unresolved issues and suggests system enhancements, upgrades, or repairs.

⛳️ Requirements

• High School Diploma or GED.

• Over 5 years of experience in the HVAC industry within a technical support capacity.

• At least 1 year of experience using the Microsoft Office Suite.

• Capable of passing an MVR with a clean and valid driver’s license.

🏝️ Benefits

• Health Care Benefits: Medical, Dental, Vision.

• Wellness incentives.

• Retirement Benefits.

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation.

• Disability: Short-term and long-term disability.

• Life Insurance and Accidental Death and Dismemberment.

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account.

• Tuition Assistance.