Field Service Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Accountable for the installation and repair of designated Agfa products.

• Conduct safety assessments of electrical and environmental conditions at customer locations.

• Perform testing on products to confirm functional operation.

• Validate operating performance in collaboration with the customer.

• Review fundamental operational functions with the customer during installation.

• Execute preventive maintenance and repair tasks on assigned SMA.

• Maintain consistent communication with the Regional Manager.

• Record service calls, expenses, and time reports on a daily basis.

• Oversee parts ordering and the return of repairable spare parts components.

• Ensure that service aids, tools, and diagnostic equipment are in a service-ready condition.

• Keep close contact with the scheduler to fulfill all response time and uptime commitments.

• Advocate for all Agfa offerings.

• Comprehend and comply with all safety policies while on the job and when operating the company vehicle.

⛳️ Requirements

• Bilingual – French (mandatory).

• At least an associate degree in electronics technology or equivalent.

• A minimum of 2-3 years of experience in a high-tech field, specifically in printing, publishing, or inkjet environments.

• Excellent communication skills, both written and verbal.

• Strong problem analysis and judgment capabilities.

• Self-aware and self-motivated individual.

• Familiarity with the Graphics, Inkjet, Printing/Publishing market is an asset.

• Solid understanding of customer service and support principles.

• Experience and knowledge of remote diagnostics.

🏝️ Benefits

• Opportunities for career development and advancement.

• Competitive salary and benefits package.

• Supportive work environment with dedicated and professional colleagues.