Senior Service Designer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate within a cross-functional Agile Scrum team focused on executing delivery.

• Create innovative web and mobile experiences while integrating current design trends.

• Utilize the established design system to produce work efficiently and ensure consistent outputs.

• Drive the completion of deliverables while providing support to junior designers, developers, and testers.

• Partner with client resources to comprehend requirements and facilitate solution acceptance.

• Lead UI/UX and interaction activities, including conducting client workshops.

• Coordinate with technology and functional leaders to expedite delivery and achieve critical milestones.

⛳️ Requirements

• Over 8 years of experience in Service Design, User Experience Design, Human-Centered Design, or a related discipline.

• Proficient in User Experience (UX) Design.

• Strong knowledge of User Interface (UI) Design Processes.

• Expertise in Interaction Design.

• Skilled in Service Design methodologies, including journey mapping and service blueprinting.

• Experience in designing and delivering digital products for web and mobile in Agile settings.

• Proven experience in facilitating stakeholder workshops and collaborative design sessions.

• Demonstrated ability to collaborate effectively with business stakeholders, developers, testers, product teams, and technology leaders.

• Familiarity with design systems and design tools such as Figma, Adobe XD, Sketch, and Axure.

• Excellent communication skills, stakeholder management, and problem-solving abilities.

• Experience in mentoring and supporting junior team members.

• A current Government of Canada Reliability or higher security clearance is required at the time of application.

🏝️ Benefits

• A collaborative environment that promotes knowledge-sharing, mentorship, and coaching.

• Commitment to inclusive hiring practices.

• Availability of accommodations during the recruitment process.

• Opportunity to engage in complex, real-world client projects.

• A supportive, connected, and challenging workplace atmosphere.