Senior SAP Support Consultant, UK Payroll

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver application support to payroll clients by offering advice, guidance, and relevant technical activities.

• Oversee incidents, requests, and changes from external customers utilizing the ServiceNow tool promptly and accurately, adhering to ITIL principles.

• Provide functional analysis and guidance on payroll processing inquiries for UKI.

• Serve as the lead for the UKI Payroll AMS team, mentoring junior colleagues, leading the daily standup calls, and collaborating with the management team on planning and knowledge transfer initiatives.

• Act as the Single Point of Contact (SPOC) for one or more customers, ensuring a key point of contact with comprehensive knowledge of their configurations and payroll processing cycles.

• Ensure that client documentation is updated to reflect any modifications made to their systems.

• Manage change requests (typically under 20 days) from requirements gathering through estimation, unit testing, and deployment, to deliver high-quality solutions that align with our customers’ business needs.

• Provide status updates and progress reports to the SAP Support Lead during daily standup calls to highlight blockers and share pertinent information with the wider team.

• Participate in customer issue calls to provide updates on incidents reported to the team.

• Utilize analytical skills to identify and rectify defects, ensuring customer satisfaction with the resolutions provided.

• Address complex defects related to overtime, social security calculations, legal reporting, allowances, sickness, taxes, postings, payslips, RTI, and other UK-specific payroll matters.

• Adhere to Strada's best practices concerning change and release management.

• Manage the testing and implementation of SAP patches, including HRSP and CLC updates.

• Support End of Year/Start of Year processes in collaboration with the customer’s payroll team.

⛳️ Requirements

• Must possess hands-on experience with UKI Payroll – including Schemas, PCRs, wage type creation, and basic pay configuration.

• Demonstrated experience working with SAP Payroll systems (SuccessFactors ECP is a plus), providing maintenance, troubleshooting, configuration, and support.

• Ability to prioritize tasks across multiple clients to ensure deadlines are met and contractual SLA targets are achieved.

• Strong communication skills to inform customers using business terminology rather than technical jargon.

• In-depth knowledge of payroll processes, systems, and UKI legislation.

• Outstanding communication and presentation skills.

• Capability to build rapport with stakeholders at every level.

• Strong analytical and problem-solving abilities with a keen attention to detail.

• Capacity to work independently as well as collaboratively within a team.

• Flexibility regarding working hours if necessary due to critical payroll issues or escalations.

• Experience in systems implementation is not mandatory but would be advantageous.

• Eagerness to become a subject-matter expert on SAP SuccessFactors Employee Central Payroll (ECP) modules.

🏝️ Benefits

• Competitive salary.

• Dedicated training program, including ECP certification through SAP.

• Contribution pension scheme.

• Private medical insurance.

• Life insurance.

• Income protection insurance.

• Fully remote, flexible working arrangements.

• 25 days of holiday per year in addition to public holidays (+ opportunity to buy/sell holiday days).